Americans mostly happy with their FI's online, mobile experience

November 16, 2018

Almost all Americans (93 percent) rate their bank's online and mobile app experience as "excellent," "very good," or "good," according to a new survey…

Co-op adds 9 Michigan CU locations to shared branching network

November 16, 2018

Co-op Financial Services today has announced that United Federal Credit Union, a $2.6 billion Michigan-based financial cooperative, is adding nine of its…

Global Customer Exchange explores transformation of the ATM through AI

November 16, 2018

More than 200 industrial experts and bankers from approximately 50 nations gathered recently in Guangzhou, China, for Global Customer Exchange, a three-day…

Banks and fintechs: Enemies, frenemies or friends?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In some instances, fintechs have challenged established financial institutions and disrupted longstanding service delivery systems. More recently, though…

Discover sees partnerships driving digital financial networks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Roger Hochschild, the recently installed president and CEO at Discover, says that his vision for the company is to be a leading direct bank and payments…

Epson, Atris roll out printers, teller devices at Alabama bank branches

November 12, 2018

Epson America Inc. and Atris Technology, a developer of financial automation software, have completed their deployment of 250 Epson OmniLink TM-27OII-DT…

Banco Popular de Puerto Rico strives to make banking easier for customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Like many banks, Banco Popular has discovered the need for an agile structure that allows the institution to serve customers who are comfortable with…

ATMIA publishes economic analysis, worksheets for Next-Gen ATM project

November 5, 2018

The ATM Industry Association has published an economic analysis of its Next Generation ATM Ecosystem. The analysis quantifies cost savings and revenue…

FCTI forges ATM, marketing deal with Axiom Bank

October 30, 2018

Florida-based Axiom Bank N.A. and Independent ATM operator FCTI Inc. have launched a multiyear agreement to provide Axiom customers with no-charge unlimited…

SunTrust digital channels earn honors from Javelin Research

October 26, 2018

SunTrust Banks Inc. has been named a leader in the Javelin 2018 Online Banking and 2018 Mobile Banking Scorecards.

First look: 2018 ATM and Self-service Software Trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM industry's most popular report was released today and is now available for free download. Here's an excerpt ...

Scotiabank digital transformation emphasizes 'one-bank' customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In transforming its physical network with an emphasis on a "one-bank" digital experience, Scotiabank aimed to achieve a more flexible market presence, improve…

Online, mobile now consumers' preferred banking channels

October 18, 2018

Almost three-quarters of Americans (72 percent) most often access their bank accounts either online or by mobile phone, according to a survey conducted by…

Back to School for Banking: Setting the Curriculum

Children and university students across the UK returned to school this month – kicking off another year of learning. For some, this will be a transformative…

Additional FIs enable P2P payments with Turnkey Service for Zelle from Fiserv

October 12, 2018

Fiserv Inc., a provider of financial services technology solutions, has announced thata new round of financial institutions have signed on to to join the Zelle…

Diebold Nixdorf urges bank officials to embrace the 'larger ecosystem'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Bank executives attending the Diebold Nixdorf International Management Seminar this week in Lisbon, Portugal, were encouraged to focus on their customer's…

Banco BPI, Diebold Nixdorf partner to deliver advanced self-service experience

October 9, 2018

Banco BPI, a Portuguese retail bank in the CaixaBank Group, has partnered with Diebold Nixdorf to offer its customers cash recycling and advanced transactions…

Alogent unifies mobile, digital, voice in Project NXT banking solution

October 5, 2018

Alogent, a provider of digital banking solutions for financial institutions, has introduced Project NXT, a unified solution that brings mobile, online, voice…

The wrap from BCX: Mobile banking and payments, AI, and the future of it all

by Will Hernandez — Editor, NetWorld Media Group

Will Hernandez, editor of ATM Marketplace sister publication Mobile Payments Today, offers a wide-ranging view of topics and talking points from the 2018 Bank…

How banks and their customers can benefit from artificial intelligence

by Will Hernandez — Editor, NetWorld Media Group

The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…