'To omnichannel and beyond': Diebold expands CX-driven bank offerings
Diebold Nixdorf has announced plans to unveil new experience-driven technologies next week at the Money 20/20 tradeshow in Las Vegas.
A press release said that the new products "extend beyond omnichannel offerings to empower a more cohesive, end-to-end ecosystem for financial institutions and retailers."
A key component of the offering is the conceptual platform Fusion, a modular retail and banking self-service touch point.
The concept features three interchangeable user interfaces that can dock and undock with any of three base options.
The modular format allows retailers and FIs to innovate rapidly by selecting their cash-handling platform and consumer touch points independently, the release said.
Other innovations include:
- Mobile application software that enables financial institutions and retailers to better engage with consumers and other channels.
- E-commerce lockers — one example of the Fusion concept at work — that merge online, mobile and physical channels in a scalable "click-and-collect" model. Consumers can pick up purchased items from the secure lockers via NFC, biometrics, cash or payment card.
- ATM authentication method using Samsung SDS Nexsign facial recognition. Diebold will also present on this topic at an Oct. 25 workshop, Identity is Fundamental: What you Need to Know About Identity and The Future of Money.
- Advanced data analytics that help retailers and financial institutions better serve consumers through data-driven decisions that improve the uptime and serviceability of connected devices.
Companies: Diebold Nixdorf