Watch highlights from this year's Bank Customer Experience Summit

Oct. 12, 2017

From an outstanding opening keynote from the Retail Prophet Doug Stephens, to multiple panels about bank transformation and the customer experience, to a consumer-focused panel to close the the show, the Bank Customer Experience Summit in Chicago had a little bit of everything for attendees. 


Topics: ATM Innovation, ATM & Mobile Banking, Bank / Credit Union, Bank Customer Experience Summit, Branch Transformation, Omnichannel Banking, Trends / Statistics


Auriga Self-Service Banking 2017

Mark Aldred from Auriga speaks to us at Self-Service Banking 2017

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Sponsored by: Bank Customer Experience Summit

David Smith at ATM & Cash Innovation Europe 2017

David Smith at ATM & Cash Innovation Europe 2017

C-speak: Stemming the rising tide of card-not-present fraud

ATM Marketplace editor Suzanne Cluckey sat down recently with Brad Wiskirchen and Rich Stuppy of Kount, a fraud prevention company, to talk about results of their annual mobile payments and fraud survey and about the trends now influencing the market.

For the future

For the future

How Scotiabank ensures a seamless customer experience at the ATM

At the recent BCX Summit in Chicago, Scotiabank VP Jorge Lemus talked about the evolving role of ATM technology in enabling a great end-user experience.

Sponsored by: Bank Customer Experience Summit

Issuance Video

Today’s new-gen millennials form a significant customer segment who are willing to pay for differentiated services. Banks that can quickly gear up to offer value-added products are more likely to succeed in this new normal.

ATM Services Video

Your ATM is an important customer touch point – for revenues, customer experience and customer retention.

Hosted Services Video

Rapidly evolving banking technology, introduction of new age channels and aggressive competition require banks to make significant investments in infrastructure, technology, and inter-operable payment channels and resources.

Branch Transformation and Self-Service Banking

Assisted self-service is central to the branch transformation process. At the "Branch Transformation" conference in London, Auriga presented an innovative omnichannel approach to assisted self-service devices, allowing customers to conduct various operations autonomously, faster and more effectively.

New Branch Model: An Innovative Customer Reception Solution From Auriga

Soon it will be possible, when visiting a modern bank branch, to experience an innovative solution that transforms and optimises the branch visit experience. It will allow visitors - both current customers and potential customers - to gain immediate access to all branch services and to choose the method they prefer to access the service they want.

Driving Bank Branch Innovation

Auriga is focusing internationally, and chose the Branch Transformation conference in London to launch its two new solutions: WWS Customer Management to improve the reception and service customers receive in a branch and WWS Cash Management to ensure banks manage cash more efficiently.


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