Introducing: ATM Future Trends 2017

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

This biannual report offers an in-depth look into the future of the ATM industry and the expectations of the end-customers it serves. It's what you need to…

ATM Marketplace: February top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Top reads for the month included Q1 and full-year earnings reports by major industry players, coverage of rising trends in cardless ATM transactions and a…

4 reasons why modernization matters in retail banking

In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel…

Video: 3 models for the future of branch banking

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in…

5 need-to-know facts about cardless ATM transactions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Every ATMIA conference has its trending topic du jour. This year, the buzz was about cardless ATM transactions, a subject addressed in a well-attended 1-hour…

Are ATM-manufacturers' fortunes finally on the upswing?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In earnings calls, NCR Corp. and Diebold Nixdorf execs spoke confidently about a turnaround in their business: NCR touted continued positive momentum; the…

How BMO used a 'smart campaign' to introduce digital innovation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together…

'You've come a long way, baby': 50 years of ATM memories

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the ATMIA US conference, four of the industry's longest-tenured professionals shared memories and lessons learned while they were busy paving the way for…

Cardtronics shares get a haircut in a 'transitional year'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Company execs explained during an earnings call that the loss of income from 8,000 U.S. ATMs combined with delayed EMV migration, a growing constant currency…

Why the blockchain will change financial services delivery forever

One area that has lagged in innovation is financial services. Though money is inherently a conservative market, many predicted some time ago that providers…

ATM Marketplace: January top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Network management, the menace of malware, the future of fraud, Fed findings on payments, and a fight between ATM industry heavyweights over patent claims.

ATM 2.0: Breathing new life into the cash machine

The ATM of the future is no mere cash-burping balance inquiry device: It's an in-store brand champion; cardless cash and money transfer provider; loyalty…

7 must-see sessions at the ATM industry's biggest annual conference

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With so much to see and only so much time, there are tough choices to be made about what to take in at this year's ATMIA U.S. conference. But while you're…

Is your ATM network working as efficiently as possible?

As financial institutions around the world start to replace aging ATM networks with more modern, feature-rich devices, those that get a head start and…

More bang for the buck: Why it's more important than ever to invest smartly in ATM technology

Financial institutions that invest wisely in technology relevant and valuable to their customers will look back on the ATM's 50th anniversary as the starting…

The Diebold-Hyosung ATM patent war: Win, lose or draw?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The competitors have been locked in a patent battle for 15 months so far. How much longer might this 'knock-down, drag-out' drag on?

ATM security starts at the top

Successful planning and policy-making for ATM security starts at C-level, not sea level. Why? Because buy-in rarely builds from the bottom up, and word about…

Can rewards programs push mobile payments past the tipping point?

by Will Hernandez — Editor, NetWorld Media Group

Mobile payments have caught fire in Europe, where the technology is making inroads on cash. But they haven't made a dent in the US — yet. Does the m-payment…

How are you driving digital engagement in the branch?

Evolving technology has enabled financial institutions to answer today's consumer expectations for better, more convenient banking. That focus on the customer…

It's a small world: How the ATM industry brought 3 friends together

Connections to the ATM industry — and a bit of serendipity — brought three women full circle from a tiny Catholic high school in New Orleans.