Features
FICO nixes NAC number-fixing claims on retail ATM compromise
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
On March 29, FICO released stats showing that nonbank ATMs accounted for the majority of card compromises in 2016. NAC fired back with a memo accusing FICO of…
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ADA, assistive technology and the leading example of ATMs
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In part 3 of our series: Assistive technology for the disabled has become more sophisticated and pervasive in recent years, giving kiosk manufacturers and…
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Is that kiosk ADA compliant? Who knows?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
When new ADA regs were released in 2010, touch screens in self-service devices weren't that much of a thing. They are now, and determining what compliance…
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ADA regs for kiosks being defined by lawsuits, not legislation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The ADA specifies in detail how ATMs must accommodate visually impaired users. But kiosks? Not so much. This leaves the courts to establish guidelines for the…
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The whys and hows of banks and the blockchain
The blockchain technology at the heart of the cryptocurrency bitcoin has opened up a number of possibilities for the banking industry. Here's what's in it for…
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How are you setting your ATM strategy?
Knowing that a million transactions happened at a location is not tremendously helpful if you don't have the particulars about what is driving consumer…
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ATM Marketplace: March top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Survey findings published in our 'ATM Future Trends 2017' report must be right on target. It identifies mobile ATM access as the industry's No. 1 trend; a…
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Cardless ATM access: 'Keep up or get left behind'
This week, Wells Fargo became the first US bank to implement cardless account holder access across its entire ATM fleet; NCR's Colin Gordon explains why it's…
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Taxation without representation: As bad an idea as ever
ISOs around the country purchase their ATMs and parts from a network of manufacturers and grey market suppliers on the web. The implementation of an internet…
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Unlocking the potential of self-service with smart ATMs
There needs to be a major change of mindset within many banks about the greater role that ATMs can play in improving customer experience and services. The…
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A changing world requires changing perceptions — and a map, you'll need a map
ATMs have grown in functionality, but few FIs have fully embraced the technology, perhaps because they need a little help navigating a new and potentially…
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EMV, fraud and liability: Where are we on the road to ATM compliance?
When it comes to fighting U.S. card fraud, EMV is living up to all its promises.
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Is your ATM security what it should be?
ATM attacks not only pose a clear financial risk, but also present a serious threat to your brand and reputation. Are you doing everything you can to protect…
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Introducing: ATM Future Trends 2017
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
This biannual report offers an in-depth look into the future of the ATM industry and the expectations of the end-customers it serves. It's what you need to…
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ATM Marketplace: February top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Top reads for the month included Q1 and full-year earnings reports by major industry players, coverage of rising trends in cardless ATM transactions and a…
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4 reasons why modernization matters in retail banking
In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel…
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Video: 3 models for the future of branch banking
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in…
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5 need-to-know facts about cardless ATM transactions
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Every ATMIA conference has its trending topic du jour. This year, the buzz was about cardless ATM transactions, a subject addressed in a well-attended 1-hour…
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Are ATM-manufacturers' fortunes finally on the upswing?
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In earnings calls, NCR Corp. and Diebold Nixdorf execs spoke confidently about a turnaround in their business: NCR touted continued positive momentum; the…
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How BMO used a 'smart campaign' to introduce digital innovation
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together…
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