Features
The ATM at 100, a forecast for 2017–2067: Part 2
In part two of this series, ATMIA CEO Mike Lee envisions the next 50 years in the life of the cash machine — including an ATM intelligently connected to the…
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The ATM at 100, a forecast for 2017–2067: Part 1
ATMIA CEO Mike Lee takes a journey into the future to find out how the machine that began life 50 years ago as a friendly 'robot in the wall' will change over…
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3 tenets of ATM availability in the connected economy
In today's connected economy, consumers are in the driver's seat. Whether it's banking, shopping, eating or traveling, they want to interact across channels on…
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ATM Marketplace: August Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Often called the 'dog days of summer,' the month of August can be a sleepy time of year. But it did offer a few eye-openers at ATM Marketplace, including the…
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Hand-in-hand: How to bring security and simplicity together in mobile banking
Unfortunately, the mobile banking channel comes with increased vulnerability. Also unfortunately, many financial institutions make the mistake of separating…
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5 ways to build loyalty with digitally demanding consumers
With new fintech companies providing sharp competition, it is more crucial now than ever that retail financial institutions gain a better understanding of…
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Why 24/7 self-service availability is vital in the mobile era
The groundbreaking models of Amazon and iTunes have ushered in a new era of consumer demand for services that are delivered quickly, easily and 24/7. Financial…
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First look: 2017 ATM and Self-service Software Trends
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Which ATM and self-service functionalities will give your FI the sharpest competitive edge? Find out in a free one-hour webinar on Aug. 22, as KAL and ATM…
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Cardtronics battens down for the ATM industry's 'perfect storm'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In a Q2 earnings call, Cardtronics CEO Steve Rathgaber discussed the serious challenges facing ATM industry providers in the short term — and some surprisingly…
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First National Bank of Omaha finds strength in a growing branch network
Expanding the options for customers to communicate and transact with us outside the branch doesn't necessarily translate to the end of the bank branch as we…
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ATM Marketplace: July Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Second quarter earnings for two major ATM-makers fizzled like damp fireworks, but a feature recapping 50 years of ATM progress reminded us that there's still…
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6 essentials of a customer loyalty-building mobile banking app
To remain in the digital vanguard and to win and retain customers, financial institutions need to design their digital offerings with some very specific…
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How to become a surcharge heavyweight
ATM deployers can use big data to increase surcharge revenue by more than $1,000 per ATM, per year. Here's how …
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An abandoned program still haunts ATM operators
When Operation Choke Point was halted and financial institution regulators were directed to pull back on enforcement, the ATM industry thought it could breathe…
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As ATM sales slump through H1, NCR hangs its hat on H2 gains
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The company saw a year-over-year downturn of 21 percent in Q2 ATM revenues, but says Q4 projects, expanding profit margins and growth in its software and…
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In earnings call, Diebold unpacks a disappointing Q2
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In a Q2 earnings call with analysts, Diebold Nixdorf executives detailed events leading up to the announcement two weeks ago that the company would not meet…
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The 3 things India needs to go cashless
Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize…
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Here's what FIs stand to gain by studying grocery stores
Customers want the same things in their day-to-day banking that they've come to expect from a grocery run: convenience, control and efficiency. Today, bankers…
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ATM Marketplace: June Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In June, summer got off to a start, a Diebold Nixdorf patent case at the ITC came to an end (sort of) and ATM Marketplace marked the beginning of the automated…
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The unconquerable attraction of cash
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have…
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