First look: 2017 ATM and Self-service Software Trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Which ATM and self-service functionalities will give your FI the sharpest competitive edge? Find out in a free one-hour webinar on Aug. 22, as KAL and ATM…

Cardtronics battens down for the ATM industry's 'perfect storm'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a Q2 earnings call, Cardtronics CEO Steve Rathgaber discussed the serious challenges facing ATM industry providers in the short term — and some surprisingly…

First National Bank of Omaha finds strength in a growing branch network

Expanding the options for customers to communicate and transact with us outside the branch doesn't necessarily translate to the end of the bank branch as we…

ATM Marketplace: July Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Second quarter earnings for two major ATM-makers fizzled like damp fireworks, but a feature recapping 50 years of ATM progress reminded us that there's still…

6 essentials of a customer loyalty-building mobile banking app

To remain in the digital vanguard and to win and retain customers, financial institutions need to design their digital offerings with some very specific…

How to become a surcharge heavyweight

ATM deployers can use big data to increase surcharge revenue by more than $1,000 per ATM, per year. Here's how …

An abandoned program still haunts ATM operators

When Operation Choke Point was halted and financial institution regulators were directed to pull back on enforcement, the ATM industry thought it could breathe…

As ATM sales slump through H1, NCR hangs its hat on H2 gains

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The company saw a year-over-year downturn of 21 percent in Q2 ATM revenues, but says Q4 projects, expanding profit margins and growth in its software and…

In earnings call, Diebold unpacks a disappointing Q2

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a Q2 earnings call with analysts, Diebold Nixdorf executives detailed events leading up to the announcement two weeks ago that the company would not meet…

The 3 things India needs to go cashless

Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize…

Here's what FIs stand to gain by studying grocery stores

Customers want the same things in their day-to-day banking that they've come to expect from a grocery run: convenience, control and efficiency. Today, bankers…

ATM Marketplace: June Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In June, summer got off to a start, a Diebold Nixdorf patent case at the ITC came to an end (sort of) and ATM Marketplace marked the beginning of the automated…

The unconquerable attraction of cash

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have…

The new frontier in ATM deployments

In the years to come, creativity will be the lifeblood of the ATM industry, and this will mean taking a fresh look at who we consider a competitor or a…

Potential and pitfalls for FIs in the Internet of Things

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and…

Who wants a cashless society?

Over the last few years, the rise of new and innovative digital payments has meant that the concept of a cashless society is a more realistic prospect than…

Are we there yet? Understanding the complexities of blockchain production

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At this week's Blockchain and Digital Currency Conference in New York, blockchain project veterans explained why getting up and running with blockchain…

Getting past square one: How to apply DevOps to ATM testing

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In ATM testing, the discovery of QA issues can mean going back to square one on an implementation project. Usually, this results in delayed deployment and…

For Canadian operator, life's about cattle, community service ... and ATMs

Alberta, Canada-based Jade Cash is a mid-size operation with approximately 800 ATMs. But what sets the 18-year-old business apart, aside from a hands-on team…

Selling your ATM portfolio? Here's what buyers are looking for

by Triton Systems — Marketing, Triton

While they have the acumen and attitude to start and run a business, what most business owners lack is an exit strategy. Here are answers to the questions IADs…