5 ways FIs can create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are…

Best steps for balancing ATM availability and expense

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It's not always easy to balance ATM cost efficiency with escalating customer expectations, but it can be done. And a free, one-hour webinar on Sept. 26 will…

4 sensible strategies for crowdsourcing fraud management

By enlisting bankcard holders in the fight against fraud — effectively crowdsourcing fraud management — card issuers can achieve an added layer of security at…

The ATM at 100, a forecast for 2017–2067: Part 2

In part two of this series, ATMIA CEO Mike Lee envisions the next 50 years in the life of the cash machine — including an ATM intelligently connected to the…

The ATM at 100, a forecast for 2017–2067: Part 1

ATMIA CEO Mike Lee takes a journey into the future to find out how the machine that began life 50 years ago as a friendly 'robot in the wall' will change over…

3 tenets of ATM availability in the connected economy

In today's connected economy, consumers are in the driver's seat. Whether it's banking, shopping, eating or traveling, they want to interact across channels on…

ATM Marketplace: August Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Often called the 'dog days of summer,' the month of August can be a sleepy time of year. But it did offer a few eye-openers at ATM Marketplace, including the…

Hand-in-hand: How to bring security and simplicity together in mobile banking

Unfortunately, the mobile banking channel comes with increased vulnerability. Also unfortunately, many financial institutions make the mistake of separating…

5 ways to build loyalty with digitally demanding consumers

With new fintech companies providing sharp competition, it is more crucial now than ever that retail financial institutions gain a better understanding of…

Why 24/7 self-service availability is vital in the mobile era

The groundbreaking models of Amazon and iTunes have ushered in a new era of consumer demand for services that are delivered quickly, easily and 24/7. Financial…

First look: 2017 ATM and Self-service Software Trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Which ATM and self-service functionalities will give your FI the sharpest competitive edge? Find out in a free one-hour webinar on Aug. 22, as KAL and ATM…

Cardtronics battens down for the ATM industry's 'perfect storm'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a Q2 earnings call, Cardtronics CEO Steve Rathgaber discussed the serious challenges facing ATM industry providers in the short term — and some surprisingly…

First National Bank of Omaha finds strength in a growing branch network

Expanding the options for customers to communicate and transact with us outside the branch doesn't necessarily translate to the end of the bank branch as we…

ATM Marketplace: July Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Second quarter earnings for two major ATM-makers fizzled like damp fireworks, but a feature recapping 50 years of ATM progress reminded us that there's still…

6 essentials of a customer loyalty-building mobile banking app

To remain in the digital vanguard and to win and retain customers, financial institutions need to design their digital offerings with some very specific…

How to become a surcharge heavyweight

ATM deployers can use big data to increase surcharge revenue by more than $1,000 per ATM, per year. Here's how …

An abandoned program still haunts ATM operators

When Operation Choke Point was halted and financial institution regulators were directed to pull back on enforcement, the ATM industry thought it could breathe…

As ATM sales slump through H1, NCR hangs its hat on H2 gains

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The company saw a year-over-year downturn of 21 percent in Q2 ATM revenues, but says Q4 projects, expanding profit margins and growth in its software and…

In earnings call, Diebold unpacks a disappointing Q2

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a Q2 earnings call with analysts, Diebold Nixdorf executives detailed events leading up to the announcement two weeks ago that the company would not meet…

The 3 things India needs to go cashless

Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize…