No rabbit in the hat: Q3 ATM orders fail to materialize for NCR

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

After a quarter that management described as "sobering," the ATM giant was forced to lower revenue expectations for the year and hope for better results in…

Signal or noise?: Deciphering the value of cryptocurrencies

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Understanding the potential of blockchain and decentralized applications begins with asking the right questions about what they're for and what gives them…

Stealth and destruction: How to stop 2 extreme ATM threats

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

One is silent and unseen, the other is pure shock and awe. Deep insert skimming and explosive attacks are both potentially devastating to an ATM operator's…

Weighing the pros and cons of bank app-based mobile payments

by Will Hernandez — Editor, NetWorld Media Group

There are plenty of upsides and downsides facing a financial institution with plans to forge its own way in mobile payments. Industry executives at last…

Not just a problem 'over there': The migrating threats of ATM explosive and deep insert skimming attacks

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Deep insert skimming, which first took hold in Europe, is now spreading like wildfire in the US. And explosive attacks, once viewed as 'not our problem,' have…

Branch Transformation by design, part 2: The cautionary tale of Kodak

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that…

ATM Marketplace: September Top 5

Summer's over. Time to sharpen up the pencils and buckle down to the business of, well, business. You can start by reading up on ATM Marketplace features you…

How much cash do I have on me?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

The paradox is that the more we shift to digital forms of payments — from debit and credit cards to P2P payments — the more we feel at ease with cash. Cash…

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each…

Why FIs need to offer their own mobile wallet

Most consumers want one payment app on their phone, and most would prefer it to be their bank's. But with Apple, Android and Samsung getting the jump on mobile…

5 ways FIs can create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are…

Best steps for balancing ATM availability and expense

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It's not always easy to balance ATM cost efficiency with escalating customer expectations, but it can be done. And a free, one-hour webinar on Sept. 26 will…

4 sensible strategies for crowdsourcing fraud management

By enlisting bankcard holders in the fight against fraud — effectively crowdsourcing fraud management — card issuers can achieve an added layer of security at…

The ATM at 100, a forecast for 2017–2067: Part 2

In part two of this series, ATMIA CEO Mike Lee envisions the next 50 years in the life of the cash machine — including an ATM intelligently connected to the…

The ATM at 100, a forecast for 2017–2067: Part 1

ATMIA CEO Mike Lee takes a journey into the future to find out how the machine that began life 50 years ago as a friendly 'robot in the wall' will change over…

3 tenets of ATM availability in the connected economy

In today's connected economy, consumers are in the driver's seat. Whether it's banking, shopping, eating or traveling, they want to interact across channels on…

ATM Marketplace: August Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Often called the 'dog days of summer,' the month of August can be a sleepy time of year. But it did offer a few eye-openers at ATM Marketplace, including the…

Hand-in-hand: How to bring security and simplicity together in mobile banking

Unfortunately, the mobile banking channel comes with increased vulnerability. Also unfortunately, many financial institutions make the mistake of separating…

5 ways to build loyalty with digitally demanding consumers

With new fintech companies providing sharp competition, it is more crucial now than ever that retail financial institutions gain a better understanding of…

Why 24/7 self-service availability is vital in the mobile era

The groundbreaking models of Amazon and iTunes have ushered in a new era of consumer demand for services that are delivered quickly, easily and 24/7. Financial…