Diebold Nixdorf and the Terrible, Horrible, No Good, Very Bad Day

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

There's no other way to describe Aug. 1 in the annals of Diebold Nixdorf history. The company reported unpleasantly surprising Q2 earnings first thing in the…

Contactless card transactions: A technology whose time has come?

by Will Hernandez — Editor, NetWorld Media Group

A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers…

'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition

by Will Hernandez — Editor, NetWorld Media Group

Bank of America announced on Friday that its mobile virtual assistant, "Erica," has now been adopted by 2 million customers. But will they stay on as active…

Real-time data: The key to transaction satisfaction for the contemporary bank accountholder

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

While delivery of retail banking services is growing more complex, accountholders are growing more impatient with service disruptions and slow transaction…

How banks can meet the need for speed in an omnichannel age

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy?

A change in-store? With iZettle buy, PayPal extends its reach in retail payments

by Will Hernandez — Editor, NetWorld Media Group

PayPal's planned purchase of iZettle the "European version of Square," will extend the online payment giant's reach in the retail payments space, particularly…

How AI can save your FI on ATM cash management

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A free webinar on May 29 will explain how advances in AI can help financial institutions more precisely manage the cash in their ATMs in order to reduce risk…

You'll need more than luck: A winning defense against ATM jackpotting

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In today's criminal underworld, jackpotting is serious business. And, increasingly, the business of ATM security providers is to help FIs and IADs understand…

With new execs at the top, 'NCR's future is bright'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Yogi Berra might have called NCR Q1 results "deja vu all over again," as ATM sales continued to decline. But with a new CEO and chairman of the executive…

ATM Marketplace April Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a storm front of OS upgrades, security threats and industry disruptors on the horizon, ATM operators might feel like somebody's trying to rain on their…

Mobile banking is vital to consumers, Citi says

by Will Hernandez — Editor, NetWorld Media Group

Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their…

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

Are your ATMs jackpotting bait?

How big a threat is jackpotting for your ATM fleet, and how can you mitigate that threat? In a free one-hour webinar on Thursday, security experts answer both…

How Intel is redefining the customer experience through technology

by Christopher Hall — director, ICX Association

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her…

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.

How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Key players in the ATM industry have set aside their competitive differences to collaborate on a future-proof, app-based standard that will end the constant…

ATM Marketplace: March Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

This year, March roared in not so much like a lion as it did like a bear, on the heels of weak earnings reports in February from NCR, Diebold and Cardtronics.

Spring-clean your ATMS!

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Spring is here, and there's no better time to spruce up your ATM fleet and make sure that every machine is in peak operating condition before summer's heat…

'Prime' isn't just a rate anymore: Banks, tech and the 'Amazon Effect'

That clever little arrow in Amazon's logo pointing from "a" to "z" is no coincidence, and it explains why the company would set its sights on banking. The fact…

EMV adoption in self-service retail: What's taking so long?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

EMV compliance is a process that self-service equipment operators need to follow any time a new combination of payment device, software and gateway/processor…