How modern access management can unlock major ATM savings

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

"Just not good enough," is how ATM deployers and service providers described current ATM lock systems in a study conducted last year by TMD Security. In a…

Diebold Nixdorf puts the squeeze on costs in Q1

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As Gerrard Schmid embarks on his second year at the helm of Diebold Nixdorf, it seems fair to say that his most notable achievement to date is having squeezed…

Dollars down the drain: How your ATM lock system could be costing you

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A recent global survey of ATM deployers and service providers revealed that old-fashioned lock systems — and the manual processes associated with them — can be…

Bank Customer Experience Awards competition now open

The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Amazon Go: A case study in cashless retail pushback

by David Jones — Editor, Networld Media Group

The decision by Amazon to change course with its cashless Amazon Go stores offers a cautionary tale for retailers about the likely fallout when they try to…

'It's time to rethink how we manage the cost of cash'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

According to research firm McKinsey, the cost of cash — which represents 5–10% of a bank's overall operating cost — is rising, even as the use of cash is…

AI and video banking join forces

With technology, one plus one is often greater than two. AI and video technologies complement one another perfectly, and combining them can deliver tremendous…

Consumer shift or shiny object?: What Apple Card could mean for retail banking

by David Jones — Editor, Networld Media Group

The introduction yesterday of Apple Card has the fintech world talking. But so did Apple Pay when it was introduced four-and-a-half years ago, and it still…

A successful handoff: MoneyPass makes the transition to Fiserv

Last fall, U.S. Bank sold its MoneyPass surcharge-free ATM network to Fiserv. Last month, ATM Marketplace caught up with Steve Gernes, longtime head of…

You're probably doing ATM outsourcing without realizing it … but are you doing it right?

Many financial institutions prefer to run their own ATMs — some, because they've always done it that way; others, because they believe they are best able to…

Cashless trend turning into a contentious debate in UK, US

by David Jones — Editor, Networld Media Group

The rise in cashless payments and the accompanying decline in bank branch numbers —and in some places, ATMs, as well — is building up to a crisis point in many…

ATM Marketplace: February Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In February, NCR, Diebold Nixdorf and Cardtronics announced Q4 and full-year earnings, each a mixed report of challenging circumstances and promising signs of…

A look at what's new in cash management services: A conversation with U.S. Bank

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the recent ATM Industry Association US conference in Orlando, ATM Marketplace caught up with Laura L. Jones, a senior vice president at U.S. Bank and, since…

Climbing out of a hole: Cardtronics Q4 and full-year earnings

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Cardtronics completed the roll-off of its largest US retail ATM account last year and, with the 7-Eleven setback now history, the company is investing in a…

Protecting your ATMs, Part II: Understand your adversary

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Most criminals are in it for the money, not the challenge, so they'll always pursue the easiest route to a payoff. The best-protected ATMs are those that make…

Protecting your ATMs, Part I: 'You don't have to run faster than the bear'

"You just have to run faster than the other guy running from the bear,” as the saying goes. It’s possibly not the most sympathetic way to look at ATM security…

Diebold Nixdorf delivers a 'solid' Q4

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Diebold Nixdorf achieved the first really promising earnings results since its business combination two years ago. But while CEO Gerrard Schmid described Q…

ATM remote management: Revolutionizing self-service banking

by Jay Goodwin — VP Sales and Marketing, ESQ Business Services

Whether you are seeking to increase operational efficiencies, reduce risk, or grow revenue through higher ATM availability to your customer, next generation…

NCR seeks a return to profitability in 2019

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a tumultuous 2018 behind them, the new executive team at NCR Corp. believes that the stage is set to finally make headway this year toward the…

ATM and IoT security: Be proactive to be protected

Consumers have no doubt adopted payment apps and digital banking to manage their finances, but ATMs remain a common platform for transactions. They also remain…