Outsourcing: How do you not throw out the baby with the bathwater?

by Amy Castor — Editor, Networld Media Group

Outsourcing allows banks to free their staff to engage in more complex tasks, stay compliant and compete with larger banks, but it also comes with trade offs.

CIBC, First Citrus, Bridgeable discuss digital transformation

by Amy Castor — Editor, Networld Media Group

Legacy banks are struggling to transform their brick-and-mortar ecosystems to fit into an increasingly digital world. How do they do it? And more importantly…

JPMorgan Chase exec sees digital banking, branch experience working as one

by David Jones — Editor, Networld Media Group

Marbue Brown, head of customer experience for consumer banking and wealth management at JPMorgan Chase, said that millions of people want a combination of the…

HSBC exec: Banks are in an arms race when it comes to innovation

by Amy Castor — Editor, Networld Media Group

Banks have been in the transactional business for far too long, says Jeremy Balkin, head of Innovation at HSBC Bank USA. "We are in the financial services…

Diebold top exec boasts ATMs are market's 'most secure'

by Amy Castor — Editor, Networld Media Group

At Diebold Nixdorf's recent DN Intersect event in Los Vegas, ATM Marketplace sat down with the company's director of systems security to talk about how the new…

6 ATM insights revealed at DN Intersect

by Amy Castor — Editor, Networld Media Group

Diebold Nixdorf wrapped up its three-day DN Intersect conference this week in Las Vegas, where partners and vendors came from around the country to learn more…

Diebold Nixdorf CEO: ‘Bank branches are here to stay’

by Amy Castor — Editor, Networld Media Group

Gerrard Schmid, the CEO and president of Diebold Nixdorf, argues that bank branches are here to stay, despite banks' efforts to cut costs and threats from…

First look: 2019 ATM and Self-service Software Trends

by Amy Castor — Editor, Networld Media Group

On Sept. 12, ATM Marketplace and KAL ATM Software will publish the 12th annual edition of their ATM and Self-service Software Trends report. To coincide with…

ATM Marketplace: August top 5

by Amy Castor — Editor, Networld Media Group

Now is the time to catch up on your reading. Here's a list of the most popular stories on ATM Marketplace for the month of August.

Concern rising over touchscreen sanitation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

More than 70% of respondents in the U.K. are worried about using public touchscreens due to possible exposure to contamination. The kiosk industry has to a…

Card skimmers are targeting gas stations and older ATMs

by Amy Castor — Editor, Networld Media Group

Card skimmers at ATMs and gas pumps are common ways for cyberthieves to steal credit and debit card numbers. Cybersecurity expert Scott Schober spoke to ATM…

Shopping grinds to halt when Mexican banks unable to process cards over weekend

Major banks in Mexico reported problems processing debit and credit card payments on Saturday. The problem stemmed from a Prosa data center outage.

ATM outsourcing: A growing trend that takes the pressure off banks

by Amy Castor — Editor, Networld Media Group

As banks focus on mobile and customer experience, many are outsourcing their ATM maintenance and upkeep. The outsourcing trend, which began in the 1990s, has…

ATM users want choices, so why aren't we giving them any?

An increasing number of consumers would rather have a branch nearby than an ATM. If ATMs offered more branch-like services, such as loans for consumers or…

Artificial intelligence in banking — separating reality from hype

by Amy Castor — Editor, Networld Media Group

AI and machine learning for banking are getting a huge amount of attention these days, but the question remains: can these technologies truly replace human…

Cardtronics beats Q2 earnings forecasts, boosts guidance

by Amy Castor — Editor, Networld Media Group

Cardtronics posted better-than-expected second quarter earnings Thursday and nudged its full-year profit guidance higher.

NCR surpasses Q2 estimates thanks to boost in ATM sales

by Amy Castor — Editor, Networld Media Group

NCR beat analysts estimates in Q2 2019. Total revenue for the quarter was $1.71 billion, up 11% year over year. Most of the growth came from its banking…

Diebold Nixdorf delivers solid performance in Q2

by Amy Castor — Editor, Networld Media Group

Diebold Nixdorf stock jumped 29% Thursday on news that it beat analyst projections for second quarter earnings. Since 2018, the ATM maker has been aggressively…

Cash use plummets across UK

by Amy Castor — Editor, Networld Media Group

According to a report by Link, which runs the ATM network in the UK, the use of cash is dropping in the country, mainly driven by online banking and card and…

European fintechs, challenger banks poised to invade US market

by David Jones — Editor, Networld Media Group

A new wave of European fintechs are planning to invade the U.S. banking market with alternative models of savings, payment and new customer relationships that…