ATMIA CEO Q&A: 'Cash and digital payments need to coexist'

by Amy Castor — Editor, Networld Media Group

ATM Marketplace caught up with ATM Industry Association CEO Mike Lee at a conference in Rome for a long chat about the war on cash and the future of ATMs. We…

UK at tipping point, says Access to Cash Review chair

by Amy Castor — Editor, Networld Media Group

As digital payments grow in popularity in the U.K., the systems that support cash are starting to erode. Natalie Ceeney, chair of Access to Cash Review, warns…

Striking a balance between customer experience and security

by Amy Castor — Editor, Networld Media Group

As banks strive to offer customers good online experiences, they often partner with a variety of fintechs. But how do they ensure that their apps are secure?

How to go beyond the mobile app during the transition to digital banking

by David Jones — Editor, Networld Media Group

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital…

Bank execs: Why listening is key to creating personalized experiences

by Amy Castor — Editor, Networld Media Group

Banks are under pressure these days to go digital and create personalized experiences for customers, but many are still trying to figure out what sort of…

ATM Marketplace: September Top 5

by Amy Castor — Editor, Networld Media Group

September was a busy month. Three DN Intersect stories made our list of the Top 5 features of the month, along with two other stories addressing the future of…

Do Starbucks and Uber offer the right experience for banks?

by David Jones — Editor, Networld Media Group

The changing nature of consumer behavior in recent years is raising major questions regarding privacy, loyalty and perceived value in banking, according to a…

Outsourcing: How do you not throw out the baby with the bathwater?

by Amy Castor — Editor, Networld Media Group

Outsourcing allows banks to free their staff to engage in more complex tasks, stay compliant and compete with larger banks, but it also comes with trade offs.

CIBC, First Citrus, Bridgeable discuss digital transformation

by Amy Castor — Editor, Networld Media Group

Legacy banks are struggling to transform their brick-and-mortar ecosystems to fit into an increasingly digital world. How do they do it? And more importantly…

JPMorgan Chase exec sees digital banking, branch experience working as one

by David Jones — Editor, Networld Media Group

Marbue Brown, head of customer experience for consumer banking and wealth management at JPMorgan Chase, said that millions of people want a combination of the…

HSBC exec: Banks are in an arms race when it comes to innovation

by Amy Castor — Editor, Networld Media Group

Banks have been in the transactional business for far too long, says Jeremy Balkin, head of Innovation at HSBC Bank USA. "We are in the financial services…

Diebold top exec boasts ATMs are market's 'most secure'

by Amy Castor — Editor, Networld Media Group

At Diebold Nixdorf's recent DN Intersect event in Los Vegas, ATM Marketplace sat down with the company's director of systems security to talk about how the new…

6 ATM insights revealed at DN Intersect

by Amy Castor — Editor, Networld Media Group

Diebold Nixdorf wrapped up its three-day DN Intersect conference this week in Las Vegas, where partners and vendors came from around the country to learn more…

Diebold Nixdorf CEO: ‘Bank branches are here to stay’

by Amy Castor — Editor, Networld Media Group

Gerrard Schmid, the CEO and president of Diebold Nixdorf, argues that bank branches are here to stay, despite banks' efforts to cut costs and threats from…

First look: 2019 ATM and Self-service Software Trends

by Amy Castor — Editor, Networld Media Group

On Sept. 12, ATM Marketplace and KAL ATM Software will publish the 12th annual edition of their ATM and Self-service Software Trends report. To coincide with…

ATM Marketplace: August top 5

by Amy Castor — Editor, Networld Media Group

Now is the time to catch up on your reading. Here's a list of the most popular stories on ATM Marketplace for the month of August.

Concern rising over touchscreen sanitation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

More than 70% of respondents in the U.K. are worried about using public touchscreens due to possible exposure to contamination. The kiosk industry has to a…

Card skimmers are targeting gas stations and older ATMs

by Amy Castor — Editor, Networld Media Group

Card skimmers at ATMs and gas pumps are common ways for cyberthieves to steal credit and debit card numbers. Cybersecurity expert Scott Schober spoke to ATM…

Shopping grinds to halt when Mexican banks unable to process cards over weekend

Major banks in Mexico reported problems processing debit and credit card payments on Saturday. The problem stemmed from a Prosa data center outage.

ATM outsourcing: A growing trend that takes the pressure off banks

by Amy Castor — Editor, Networld Media Group

As banks focus on mobile and customer experience, many are outsourcing their ATM maintenance and upkeep. The outsourcing trend, which began in the 1990s, has…