ATMIA US 2019: 8 essential sessions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

There are two good reasons to escape this month to Orlando, Florida. The first is that it’s about the furthest place on the continent from the polar vortex.

Fintechs, digital banks reach out to workers impacted by government shutdown

by David Jones — Editor, Networld Media Group

Fintech companies, mobile banks and others are granting waivers, extended payments and other services to help workers impacted by the government shutdown.

Facebook under Congressional scrutiny over data sharing practices

by David Jones — Editor, Networld Media Group

Facebook is facing increased calls from privacy advocates, public officials and others for government regulation and investigation following allegations of…

Card issuers make progress toward seamless mobile transaction protocols

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As mobile payments expand, credit card issuers find themselves challenged to develop technical protocols that ensure a seamless experience for consumers. A…

More payoff, less pain: How established banks and emerging tech companies can partner and win

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Nearly everyone agrees that technology is changing banking. It's also safe to say that many banks are partnering with technology companies to improve…

How HSBC Bank used a smartwatch to boost in-branch customer interaction

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As part of its digital banking transformation initiative, HSBC partnered with Samsung to explore the use of smartwatches in bank branches.

Banks and fintechs: Enemies, frenemies or friends?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In some instances, fintechs have challenged established financial institutions and disrupted longstanding service delivery systems. More recently, though…

Discover sees partnerships driving digital financial networks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Roger Hochschild, the recently installed president and CEO at Discover, says that his vision for the company is to be a leading direct bank and payments…

How do you influence the connected consumer?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Enterprises looking to influence consumer behavior first need to know which channels their customers are using and then need to find ways to interact with them…

Banco Popular de Puerto Rico strives to make banking easier for customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Like many banks, Banco Popular has discovered the need for an agile structure that allows the institution to serve customers who are comfortable with…

Diebold Nixdorf Q3 earnings report: Signs of growth

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

One of the best indicators of progress in Q3 was the company's first revenue increase since acquiring Wincor Nixdorf in 2016. Growth in the product and…

NCR Q3 earnings report: Welcome news for Wall Street

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a new C-team at the helm, NCR Corp. is finding "significant cost reduction opportunities," according to the company's recently installed president and…

DBS Bank nets 1.8M mobile customers in 2 years

by Albert Kho of DBS Bank, left, responds to a question from moderator Martin Kloss., Elliot Maras — Editor, Kiosk Marketplace & Vending Times

By helping customers to migrate from the teller window to self-service channels, DBS Bank was able to achieve a 19 percent reduction in over-the-counter cash…

First look: 2018 ATM and Self-service Software Trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM industry's most popular report was released today and is now available for free download. Here's an excerpt ...

Scotiabank digital transformation emphasizes 'one-bank' customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In transforming its physical network with an emphasis on a "one-bank" digital experience, Scotiabank aimed to achieve a more flexible market presence, improve…

Banco BPI aims to automate 100 percent of teller transactions in 2019

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Lisbon, Portugal-based Banco BPI has revamped its branches with a focus on self-service. BPI believes that automating transactions allows the sales team to…

The rising threat of online card-skimming attacks — and how to prevent them

E-commerce is drawing greater attention from criminals as a vehicle for data hacking and fraud. To protect themselves, e-commerce players must pay greater…

Diebold Nixdorf urges bank officials to embrace the 'larger ecosystem'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Bank executives attending the Diebold Nixdorf International Management Seminar this week in Lisbon, Portugal, were encouraged to focus on their customer's…

5 questions to consider about financial instant issuance

According to research from Aite Group, more than half of all financial institutions will offer FII by 2021. Wondering what’s fueling the transition from a…

How banks and their customers can benefit from artificial intelligence

by Will Hernandez — Editor, NetWorld Media Group

The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…