Features
First look: 2018 ATM and Self-service Software Trends
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The ATM industry's most popular report was released today and is now available for free download. Here's an excerpt ...
read now
Scotiabank digital transformation emphasizes 'one-bank' customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In transforming its physical network with an emphasis on a "one-bank" digital experience, Scotiabank aimed to achieve a more flexible market presence, improve…
read now
Banco BPI aims to automate 100 percent of teller transactions in 2019
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Lisbon, Portugal-based Banco BPI has revamped its branches with a focus on self-service. BPI believes that automating transactions allows the sales team to…
read now
The rising threat of online card-skimming attacks — and how to prevent them
E-commerce is drawing greater attention from criminals as a vehicle for data hacking and fraud. To protect themselves, e-commerce players must pay greater…
read now
Diebold Nixdorf urges bank officials to embrace the 'larger ecosystem'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Bank executives attending the Diebold Nixdorf International Management Seminar this week in Lisbon, Portugal, were encouraged to focus on their customer's…
read now
5 questions to consider about financial instant issuance
According to research from Aite Group, more than half of all financial institutions will offer FII by 2021. Wondering what’s fueling the transition from a…
read now
How banks and their customers can benefit from artificial intelligence
by Will Hernandez — Editor, NetWorld Media Group
The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…
read now
4 ways an FI can leverage its digital wallet to boost revenue
A recent study conducted by ath Power Consulting reveals that financial institutions are the most favored providers of digital payment service. Why, then…
read now
Rapid-fire: Bankers tackle big issues during the BCX Summit
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…
read now
Banking, fintech innovators recognized with Bank Customer Experience awards
Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13…
read now
CBW Bank sharpens focus on digital banking, fintech collaboration
by Will Hernandez — Editor, NetWorld Media Group
Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…
read now
Faster, smarter: How to enhance your customer's payment experience
Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…
read now
Podcast: Kroger cans Visa; Costco goes contactless
by Will Hernandez — Editor, NetWorld Media Group
Research analyst John McKee and Mobile Payments Today Editor Will Hernandez look behind the battle lines at Kroger's clash with Visa, and discuss events…
read now
How Citi maximizes the mobile experience in an omnichannel banking world
by Will Hernandez — Editor, NetWorld Media Group
Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the…
read now
Diebold Nixdorf and the Terrible, Horrible, No Good, Very Bad Day
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
There's no other way to describe Aug. 1 in the annals of Diebold Nixdorf history. The company reported unpleasantly surprising Q2 earnings first thing in the…
read now
Contactless card transactions: A technology whose time has come?
by Will Hernandez — Editor, NetWorld Media Group
A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers…
read now
'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition
by Will Hernandez — Editor, NetWorld Media Group
Bank of America announced on Friday that its mobile virtual assistant, "Erica," has now been adopted by 2 million customers. But will they stay on as active…
read now
Real-time data: The key to transaction satisfaction for the contemporary bank accountholder
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
While delivery of retail banking services is growing more complex, accountholders are growing more impatient with service disruptions and slow transaction…
read now
How banks can meet the need for speed in an omnichannel age
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy?
read now
A change in-store? With iZettle buy, PayPal extends its reach in retail payments
by Will Hernandez — Editor, NetWorld Media Group
PayPal's planned purchase of iZettle the "European version of Square," will extend the online payment giant's reach in the retail payments space, particularly…
read now
