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Features

4 ways an FI can leverage its digital wallet to boost revenue

A recent study conducted by ath Power Consulting reveals that financial institutions are the most favored providers of digital payment service. Why, then…

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Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

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Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13…

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CBW Bank sharpens focus on digital banking, fintech collaboration

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

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Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…

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Podcast: Kroger cans Visa; Costco goes contactless

by Will Hernandez — Editor, NetWorld Media Group

Research analyst John McKee and Mobile Payments Today Editor Will Hernandez look behind the battle lines at Kroger's clash with Visa, and discuss events…

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How Citi maximizes the mobile experience in an omnichannel banking world

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the…

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Diebold Nixdorf and the Terrible, Horrible, No Good, Very Bad Day

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

There's no other way to describe Aug. 1 in the annals of Diebold Nixdorf history. The company reported unpleasantly surprising Q2 earnings first thing in the…

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Contactless card transactions: A technology whose time has come?

by Will Hernandez — Editor, NetWorld Media Group

A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers…

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'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition

by Will Hernandez — Editor, NetWorld Media Group

Bank of America announced on Friday that its mobile virtual assistant, "Erica," has now been adopted by 2 million customers. But will they stay on as active…

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Real-time data: The key to transaction satisfaction for the contemporary bank accountholder

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

While delivery of retail banking services is growing more complex, accountholders are growing more impatient with service disruptions and slow transaction…

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How banks can meet the need for speed in an omnichannel age

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy?

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A change in-store? With iZettle buy, PayPal extends its reach in retail payments

by Will Hernandez — Editor, NetWorld Media Group

PayPal's planned purchase of iZettle the "European version of Square," will extend the online payment giant's reach in the retail payments space, particularly…

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How AI can save your FI on ATM cash management

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A free webinar on May 29 will explain how advances in AI can help financial institutions more precisely manage the cash in their ATMs in order to reduce risk…

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You'll need more than luck: A winning defense against ATM jackpotting

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In today's criminal underworld, jackpotting is serious business. And, increasingly, the business of ATM security providers is to help FIs and IADs understand…

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With new execs at the top, 'NCR's future is bright'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Yogi Berra might have called NCR Q1 results "deja vu all over again," as ATM sales continued to decline. But with a new CEO and chairman of the executive…

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ATM Marketplace April Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a storm front of OS upgrades, security threats and industry disruptors on the horizon, ATM operators might feel like somebody's trying to rain on their…

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Mobile banking is vital to consumers, Citi says

by Will Hernandez — Editor, NetWorld Media Group

Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their…

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Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

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Are your ATMs jackpotting bait?

How big a threat is jackpotting for your ATM fleet, and how can you mitigate that threat? In a free one-hour webinar on Thursday, security experts answer both…

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