Discover sees partnerships driving digital financial networks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Roger Hochschild, the recently installed president and CEO at Discover, says that his vision for the company is to be a leading direct bank and payments…

How do you influence the connected consumer?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Enterprises looking to influence consumer behavior first need to know which channels their customers are using and then need to find ways to interact with them…

Banco Popular de Puerto Rico strives to make banking easier for customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Like many banks, Banco Popular has discovered the need for an agile structure that allows the institution to serve customers who are comfortable with…

Diebold Nixdorf Q3 earnings report: Signs of growth

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

One of the best indicators of progress in Q3 was the company's first revenue increase since acquiring Wincor Nixdorf in 2016. Growth in the product and…

NCR Q3 earnings report: Welcome news for Wall Street

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a new C-team at the helm, NCR Corp. is finding "significant cost reduction opportunities," according to the company's recently installed president and…

DBS Bank nets 1.8M mobile customers in 2 years

by Albert Kho of DBS Bank, left, responds to a question from moderator Martin Kloss., Elliot Maras — Editor, Kiosk Marketplace & Vending Times

By helping customers to migrate from the teller window to self-service channels, DBS Bank was able to achieve a 19 percent reduction in over-the-counter cash…

First look: 2018 ATM and Self-service Software Trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM industry's most popular report was released today and is now available for free download. Here's an excerpt ...

Scotiabank digital transformation emphasizes 'one-bank' customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In transforming its physical network with an emphasis on a "one-bank" digital experience, Scotiabank aimed to achieve a more flexible market presence, improve…

Banco BPI aims to automate 100 percent of teller transactions in 2019

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Lisbon, Portugal-based Banco BPI has revamped its branches with a focus on self-service. BPI believes that automating transactions allows the sales team to…

The rising threat of online card-skimming attacks — and how to prevent them

E-commerce is drawing greater attention from criminals as a vehicle for data hacking and fraud. To protect themselves, e-commerce players must pay greater…

Diebold Nixdorf urges bank officials to embrace the 'larger ecosystem'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Bank executives attending the Diebold Nixdorf International Management Seminar this week in Lisbon, Portugal, were encouraged to focus on their customer's…

5 questions to consider about financial instant issuance

According to research from Aite Group, more than half of all financial institutions will offer FII by 2021. Wondering what’s fueling the transition from a…

How banks and their customers can benefit from artificial intelligence

by Will Hernandez — Editor, NetWorld Media Group

The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…

4 ways an FI can leverage its digital wallet to boost revenue

A recent study conducted by ath Power Consulting reveals that financial institutions are the most favored providers of digital payment service. Why, then…

Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13…

CBW Bank sharpens focus on digital banking, fintech collaboration

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…

Podcast: Kroger cans Visa; Costco goes contactless

by Will Hernandez — Editor, NetWorld Media Group

Research analyst John McKee and Mobile Payments Today Editor Will Hernandez look behind the battle lines at Kroger's clash with Visa, and discuss events…

How Citi maximizes the mobile experience in an omnichannel banking world

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the…