It's time to redesign card technology for ATMs

The ATM industry could benefit greatly from the banks' drive to implement new, consumer-driven contactless and smartphone-based technologies.

Understanding the 'uberbanked' consumer at your ATM

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Participants in a webinar this week got acquainted with a new breed of financial services consumer who is shaking up the banking industry.

The EMV liability shift at ATMs: What's your risk mitigation plan?

The MasterCard liability shift date has arrived. Avoidance is no longer an option, so what's an unprepared ATM operator to do? Here's the view from a…

Could biometrics be the key to better customer relationships?

There are far more effective solutions than a 50-year-old, four-digit PIN for protecting ATM cardholder accounts; and they can be effective at improving the…

Branch transformation and the role of the self-service device

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Ask Nancy Daniels of Nautilus Hyosung America and she'll tell you that hardware is the last thing — not the first — to consider when reimagining an…

'The biggest skimming threat facing the global ATM industry'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

TMD Security presents a comprehensive look at criminals' growing use of deep insert skimming — and the one defense proven to stop them.

ATM Marketplace: September's best reads

by Suzanne Cluckey — Editor, ATMmarketplace.com

Features on EMV were popular in September, claiming two spots in the Top 5. But our No. 1 story of the month proves that chip cards are no cure for criminal…

Keeping customers, one transaction at a time

In a free webinar, Fiserv and Inetco will share real-world examples demonstrating how financial institutions can use transaction data to enhance the customer…

What every deployer needs to know about deep insert ATM skimming

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a Thursday webinar, security specialists will share updated information about this undetectable skimming technique — and discuss how deployers can guard…

EMV in the US ... 1 year in

A look at the US payments industry's experience so far with EMV and what it might be like in the year ahead.

How Umpqua Bank answered the question, 'What business are we in?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

Bankers get straight talk — and surprising insights — from millennials

by Will Hernandez — Editor, NetWorld Media Group

A panel at the Bank Customer Experience Summit brought together college students from the University of Chicago to share their opinions on banks, payments and…

Fintech trust starts with the customer experience

Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.

'Tiptoeing' into branch transformation

New Mexico-based Pioneer Bank believes it has found the best way to reduce operating costs while enhancing customer service.

The dumb thing about smart cards: EMV’s identity problem at the ATM

Replacing a dumb card with a smart card doesn't solve the problem of knowing the cardholder's identity. Only with identity authentication can EMV provide a…

PNC Bank and the ABCs of enabling users of EMV-enabled ATMs — Part 2

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In the second part of our inside look at a successful EMV implementation, PNC Bank shares its formula for ensuring that the bank's 6 million customers will be…

PNC Bank and the long drive to EMV-enabled ATMs — Part 1

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The bank's 9,000-ATM fleet will be entirely EMV-enabled this month. In a two-part series, we'll look first at the internal aspects of migration — hardware and…

Moving the immovable: 3 ways to migrate merchant ATMs to EMV

As a group, small merchants have been frustratingly obstinate about upgrading their ATMs for chip card transactions. But there are several ways to get them…

The ATM Marketplace August Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For the ATM industry, the only thing hotter than the weather in August was news about the finalized business combination between Wincor Nixdorf and Diebold …

Why the ATM belongs at the forefront of the digital revolution

Today's ATM is the foundation of the self-service digital revolution and an essential complement to mobile banking, says commentator Bill Knoll.