ATM fraud in the age of EMV

While credit unions, banks and other ATM owners and operators continue to migrate their machines to EMV technology, the question remains: Will EMV ultimately…

Is it time to punt paper receipts?

Inspiring frustration isn't the analog receipt's worst crime. It also suffers from inertia — static and unable to influence or mobilize customers.

Big news: The top 10 ATM Marketplace features of 2016

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

From card-free access to cash recycling, here's a look back at the features that captured the greatest interest from ATM Marketplace readers in 2016.

Love at the ATM

The ATM is celebrated for its advanced capabilities — charitable donations, direct currency conversion, mobile phone top-up, bill pay and more. But…

ATM fraud: The evolution of an epidemic

From brute force to hi-tech hacking, how did this phenomenon evolve and, more importantly, what can we do to stop criminals from cashing in at everyone else's…

ATM Marketplace: November's top 5 reads

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

November served up heaping helpings of innovation (branch transformation, cardless ATM access, brainstorming the self-service devices of the future) and…

Azerbaijani bank embraces advanced ATM technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The International Bank of Azerbaijan has introduced a digital, fully automated self-service branch banking concept that targets 'almost any customer interested…

ATM managed services: The cure for a crowded plate?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It can take a whole lot of time, money and effort to run an advanced ATM network. And this can hinder a financial institution from doing more of what matters…

Diebold Nixdorf: After the crowdstorm

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a webinar Tuesday, Diebold Nixdorf offered a detailed overview and critique of five winning concepts in its recent crowdstorming initiative.

Citi joins the Pays

by Will Hernandez — Editor, NetWorld Media Group

The banking giant joins Apple Pay, Google Pay, Samsung Pay, Chase Pay and other 'pays' on the lengthening roster of digital wallets.

Monitored or managed? The ATM operator's dilemma

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Advanced ATM functionality can be great for pleasing customers ... but frustrating for the FI whose plate is pretty full as it is.

5 big ideas in retail banking and how 2 companies came up with them

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On Nov. 15, ATM manufacturer Diebold Nixdorf will unveil winning concepts from its global crowdstorming initiative seeking the brightest new ideas in…

ATM Marketplace: The October top 5

Scary items — EMV and ATM skimming — bookend our list of most-read stories for the month. Catch up here on any you might have missed before we get to that…

How Cardtronics aims to capitalize on the 'snowball effect'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In Cardtronics' Q3 earnings report, CEO Steve Rathgaber outlined plans to keep the company's momentum growing by becoming the ATM infrastructure partner for…

It's time to redesign card technology for ATMs

The ATM industry could benefit greatly from the banks' drive to implement new, consumer-driven contactless and smartphone-based technologies.

Understanding the 'uberbanked' consumer at your ATM

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Participants in a webinar this week got acquainted with a new breed of financial services consumer who is shaking up the banking industry.

The EMV liability shift at ATMs: What's your risk mitigation plan?

The MasterCard liability shift date has arrived. Avoidance is no longer an option, so what's an unprepared ATM operator to do? Here's the view from a…

Could biometrics be the key to better customer relationships?

There are far more effective solutions than a 50-year-old, four-digit PIN for protecting ATM cardholder accounts; and they can be effective at improving the…

Branch transformation and the role of the self-service device

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Ask Nancy Daniels of Nautilus Hyosung America and she'll tell you that hardware is the last thing — not the first — to consider when reimagining an…

'The biggest skimming threat facing the global ATM industry'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

TMD Security presents a comprehensive look at criminals' growing use of deep insert skimming — and the one defense proven to stop them.