Features
ATM managed services: The cure for a crowded plate?
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
It can take a whole lot of time, money and effort to run an advanced ATM network. And this can hinder a financial institution from doing more of what matters…
read now
Diebold Nixdorf: After the crowdstorm
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In a webinar Tuesday, Diebold Nixdorf offered a detailed overview and critique of five winning concepts in its recent crowdstorming initiative.
read now
Citi joins the Pays
by Will Hernandez — Editor, NetWorld Media Group
The banking giant joins Apple Pay, Google Pay, Samsung Pay, Chase Pay and other 'pays' on the lengthening roster of digital wallets.
read now
Monitored or managed? The ATM operator's dilemma
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Advanced ATM functionality can be great for pleasing customers ... but frustrating for the FI whose plate is pretty full as it is.
read now
5 big ideas in retail banking and how 2 companies came up with them
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
On Nov. 15, ATM manufacturer Diebold Nixdorf will unveil winning concepts from its global crowdstorming initiative seeking the brightest new ideas in…
read now
ATM Marketplace: The October top 5
Scary items — EMV and ATM skimming — bookend our list of most-read stories for the month. Catch up here on any you might have missed before we get to that…
read now
How Cardtronics aims to capitalize on the 'snowball effect'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In Cardtronics' Q3 earnings report, CEO Steve Rathgaber outlined plans to keep the company's momentum growing by becoming the ATM infrastructure partner for…
read now
It's time to redesign card technology for ATMs
The ATM industry could benefit greatly from the banks' drive to implement new, consumer-driven contactless and smartphone-based technologies.
read now
Understanding the 'uberbanked' consumer at your ATM
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Participants in a webinar this week got acquainted with a new breed of financial services consumer who is shaking up the banking industry.
read now
The EMV liability shift at ATMs: What's your risk mitigation plan?
The MasterCard liability shift date has arrived. Avoidance is no longer an option, so what's an unprepared ATM operator to do? Here's the view from a…
read now
Could biometrics be the key to better customer relationships?
There are far more effective solutions than a 50-year-old, four-digit PIN for protecting ATM cardholder accounts; and they can be effective at improving the…
read now
Branch transformation and the role of the self-service device
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Ask Nancy Daniels of Nautilus Hyosung America and she'll tell you that hardware is the last thing — not the first — to consider when reimagining an…
read now
'The biggest skimming threat facing the global ATM industry'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
TMD Security presents a comprehensive look at criminals' growing use of deep insert skimming — and the one defense proven to stop them.
read now
ATM Marketplace: September's best reads
by Suzanne Cluckey — Editor, ATMmarketplace.com
Features on EMV were popular in September, claiming two spots in the Top 5. But our No. 1 story of the month proves that chip cards are no cure for criminal…
read now
Keeping customers, one transaction at a time
In a free webinar, Fiserv and Inetco will share real-world examples demonstrating how financial institutions can use transaction data to enhance the customer…
read now
What every deployer needs to know about deep insert ATM skimming
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In a Thursday webinar, security specialists will share updated information about this undetectable skimming technique — and discuss how deployers can guard…
read now
EMV in the US ... 1 year in
A look at the US payments industry's experience so far with EMV and what it might be like in the year ahead.
read now
How Umpqua Bank answered the question, 'What business are we in?'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.
read now
Bankers get straight talk — and surprising insights — from millennials
by Will Hernandez — Editor, NetWorld Media Group
A panel at the Bank Customer Experience Summit brought together college students from the University of Chicago to share their opinions on banks, payments and…
read now
Fintech trust starts with the customer experience
Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.
read now
