Features
'Tiptoeing' into branch transformation
New Mexico-based Pioneer Bank believes it has found the best way to reduce operating costs while enhancing customer service.
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The dumb thing about smart cards: EMV’s identity problem at the ATM
Replacing a dumb card with a smart card doesn't solve the problem of knowing the cardholder's identity. Only with identity authentication can EMV provide a…
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PNC Bank and the ABCs of enabling users of EMV-enabled ATMs — Part 2
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In the second part of our inside look at a successful EMV implementation, PNC Bank shares its formula for ensuring that the bank's 6 million customers will be…
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PNC Bank and the long drive to EMV-enabled ATMs — Part 1
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The bank's 9,000-ATM fleet will be entirely EMV-enabled this month. In a two-part series, we'll look first at the internal aspects of migration — hardware and…
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Moving the immovable: 3 ways to migrate merchant ATMs to EMV
As a group, small merchants have been frustratingly obstinate about upgrading their ATMs for chip card transactions. But there are several ways to get them…
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The ATM Marketplace August Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
For the ATM industry, the only thing hotter than the weather in August was news about the finalized business combination between Wincor Nixdorf and Diebold …
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Why the ATM belongs at the forefront of the digital revolution
Today's ATM is the foundation of the self-service digital revolution and an essential complement to mobile banking, says commentator Bill Knoll.
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Ripper ATM malware and the 12M baht jackpot
Cybersecurity company FireEye dissects Ripper, a potentially new ATM malware variant used last weekend by thieves who stole nearly $350,000 from ATMs in…
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Getting customers to love your bank — and its mobile wallet
The mobile wallet is shaping up to be a powerful customer interface. Value-added services are a golden opportunity for an FI to show that it's truly on the…
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Cheap ATM parts, expensive ATM headaches
Can you really afford the hidden costs of cheap parts?
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New guide brings order to teeming mobile wallets market
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
For fintech followers keeping an eye on alternative payments, the 2016 Mobile Payments Today guide organizes scores of mobile wallets into an easy-to-compare…
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The digital banking experience: 7 ways to put the customer front and center
Functionality alone no longer gets the job done; engagement is where loyalty is truly gained. Guest commentator Mark Kilpatrick offers suggestions for gaining…
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US and UK consumers embrace contactless transactions
The fact that contactless use is rising might not come as a shock, but the rate of growth might surprise you: Last year, consumers spent $10 billion using…
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Webinar unveils annual trends report for ATM and self-service software
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
During the event, KAL and ATM Marketplace surfed highlights of the 2016 ATM and Self-service Software Trends Guide, including new trends — and trends that…
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Stars aligned: 4 reasons why cash could grow
Though its growth has stalled at 1–2 percent per year and rumors of its death persist, the stars may be aligned for a near-term explosion in demand for cash.
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ATM Marketplace: July's best reads
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
August is here and the rest of the world seems to be away on summer vacation — which makes it a great time to catch up on some reader favorites you might have…
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The whys and hows of proactive ATM maintenance
Reactive maintenance — too often the default — deals with problems only after they occur. Proactive ATM maintenance, on the other hand, focuses on identifying…
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Diebold in Q2: 'Nearing the goal line'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Though the company's Q2 revenues were down year over year, the quarter produced some important customer wins that it says will translate into a strong second…
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Into the mobile maelstrom: What app-makers owe us
Banks, payment processors and merchants seek the loyalty of their customers; they owe their customers at least as much loyalty in the form of extra help to…
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'Gaining momentum': NCR Q2 earnings
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Company boosted earnings in Q2 (despite underwhelming hardware sales), and reassured investors that ATM shipments will get a significant bump in the third and…
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