Ripper ATM malware and the 12M baht jackpot

Cybersecurity company FireEye dissects Ripper, a potentially new ATM malware variant used last weekend by thieves who stole nearly $350,000 from ATMs in…

Getting customers to love your bank — and its mobile wallet

The mobile wallet is shaping up to be a powerful customer interface. Value-added services are a golden opportunity for an FI to show that it's truly on the…

Cheap ATM parts, expensive ATM headaches

Can you really afford the hidden costs of cheap parts?

New guide brings order to teeming mobile wallets market

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For fintech followers keeping an eye on alternative payments, the 2016 Mobile Payments Today guide organizes scores of mobile wallets into an easy-to-compare…

The digital banking experience: 7 ways to put the customer front and center

Functionality alone no longer gets the job done; engagement is where loyalty is truly gained. Guest commentator Mark Kilpatrick offers suggestions for gaining…

US and UK consumers embrace contactless transactions

The fact that contactless use is rising might not come as a shock, but the rate of growth might surprise you: Last year, consumers spent $10 billion using…

Webinar unveils annual trends report for ATM and self-service software

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the event, KAL and ATM Marketplace surfed highlights of the 2016 ATM and Self-service Software Trends Guide, including new trends — and trends that…

Stars aligned: 4 reasons why cash could grow

Though its growth has stalled at 1–2 percent per year and rumors of its death persist, the stars may be aligned for a near-term explosion in demand for cash.

ATM Marketplace: July's best reads

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

August is here and the rest of the world seems to be away on summer vacation — which makes it a great time to catch up on some reader favorites you might have…

The whys and hows of proactive ATM maintenance

Reactive maintenance — too often the default — deals with problems only after they occur. Proactive ATM maintenance, on the other hand, focuses on identifying…

Diebold in Q2: 'Nearing the goal line'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Though the company's Q2 revenues were down year over year, the quarter produced some important customer wins that it says will translate into a strong second…

Into the mobile maelstrom: What app-makers owe us

Banks, payment processors and merchants seek the loyalty of their customers; they owe their customers at least as much loyalty in the form of extra help to…

'Gaining momentum': NCR Q2 earnings

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Company boosted earnings in Q2 (despite underwhelming hardware sales), and reassured investors that ATM shipments will get a significant bump in the third and…

Upcoming report, webinar to examine ATM software trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Tuesday, Aug. 2, a free webinar by ATM Marketplace and KAL will introduce findings from the upcoming report, 'ATM and Financial Self-service Software Trends…

Lost in translation: What do all those contactless terms mean?

All members of the payments ecosystem gain from contactless technology and transactions, but an important first step is to start talking about contactless…

Banks gain an ally in mobile payments

by Will Hernandez — Editor, NetWorld Media Group

MasterCard has added new features to its digital wallet service, including the ability for banks to add contactless payments to their Android mobile banking…

ATM-makers go tit for tat in patent spat

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Nautilus Hyosung Inc. and Diebold Inc. are now party to competing lawsuits. But will the ATM industry combatants call a truce and settle out of court?

Enough with the finger-pointing. It's time for the US to refocus, reform and unite on EMV

It's easy to play a blame game with the card networks and denounce the US liability shift as an illegal scheme. But instead of continuing to finger-point, it…

Walmart Pay completes nationwide rollout as impressive returns roll in

by Will Hernandez — Editor, NetWorld Media Group

After months of staggered rollouts, the retailer's mobile wallet is now online at all of its 4,600-plus locations across the country — and boasting a repeat…

The 7 sins of ATM cash management

... and how a 6-step, rules-based approach to ATM cash management can help you conquer them.