ATM Marketplace: November's top 5 reads

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

November served up heaping helpings of innovation (branch transformation, cardless ATM access, brainstorming the self-service devices of the future) and…

3 keys to successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are…

5 big ideas in retail banking and how 2 companies came up with them

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On Nov. 15, ATM manufacturer Diebold Nixdorf will unveil winning concepts from its global crowdstorming initiative seeking the brightest new ideas in…

Countertop kiosk flexes to meet FIs' cash-handling needs

November 7, 2016

Source Technologies, a provider of integrated solutions for managing financial transactions, is introducing its 8-Series counter top kiosk.

The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.

Branch transformation and the role of the self-service device

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Ask Nancy Daniels of Nautilus Hyosung America and she'll tell you that hardware is the last thing — not the first — to consider when reimagining an…

Cummins Allison teams with Cali CU on branch transformation solutions

October 5, 2016

Cummins Allison, a provider of ATMs and coin, currency and check processing technology, has partnered with allU.S. Credit Union of Salinas, California, to…

Minnesota ATM provider buys Wisconsin security solutions company

October 5, 2016

NuSource Financial, a provider of transaction solutions, has announced its strategic acquisition of Superior Safe & Security, a security solutions provider…

German FI uses 'digital playground' to help customers overcome techno-phobia

September 30, 2016

German savings bank Kreissparkasse Goeppingen has been using the NCR Innovation Experience Room to increase digital literacy among its employees and customers…

Diebold Nixdorf announces initiative to 'crowdstorm' next-gen financial services

September 27, 2016

Diebold Nixdorf has announced a crowdstorming project aimed at creating new consumer services for financial institutions operating in an increasingly digital…

How Umpqua Bank answered the question, 'What business are we in?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

'Tiptoeing' into branch transformation

New Mexico-based Pioneer Bank believes it has found the best way to reduce operating costs while enhancing customer service.

State Bank of India expands network of fully automated branches

September 15, 2016

Last week in the South Indian state of Tamil Nadu, the State Bank of India launched its 15th fully automated branch.

NY bank to expand deployment of Hyosung next-gen technology

September 6, 2016

Nautilus Hyosung America and Flushing Bank of New York have announced the expansion of their partnership as the bank continues to transform its branch model.

Why the ATM belongs at the forefront of the digital revolution

Today's ATM is the foundation of the self-service digital revolution and an essential complement to mobile banking, says commentator Bill Knoll.

FIs not delivering to customer standards for personalized service, study says

August 15, 2016

FIs might feel like they're intently focused on providing a personalized customer experience, but their customers might be seeing things a little differently…

7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.

2016 ATM and Self-Service Software Trends

ATMs will play an increasingly critical role in retail banking for the foreseeable future, as the result of the growing preference among consumers…

Presented by KAL ATM Software GmbH

FI, design firm break ground on groundbreaking branch concept

July 22, 2016

NewGround, a St. Louis-based design-build firm, and Field & Main Bank, a Henderson, Kentucky-based FI, recently broke ground on a new branch in Cynthiana…

Source Technologies intros mobile prestaging for personal teller machine

July 19, 2016

Source Technologies, a provider of integrated solutions for managing financial transactions, has enhanced its personal teller machine to include proximity…