KAL expands support for advanced banking self-service systems

KAL ATM Software now supports a new generation of self-service ATMs that are currently being used in bank branch transformation projects to deliver all of the…

Need a tiny loan for your tiny house? Visit this tiny branch

June 23, 2017

PNC Bank has rolled out its portable "tiny branch" on the University of Kentucky campus.

Potential and pitfalls for FIs in the Internet of Things

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and…

KAL and Sigma team up to deliver a new generation of self-service ATMs

KAL software now supports Sigma’s Assisted Self-Service machine to meet the growing demand for increased automation of banking transactions as bank branches…

Fiserv strikes cash deal to acquire Monitise

June 14, 2017

Fiserv Inc., a provider of financial services technology solutions, has reached agreement on the terms of a recommended cash offer to acquire Monitise PLC.

FIs honored with Interactive Customer Experience Awards

June 9, 2017

The Interactive Customer Experience Association presented the 2017 Elevate Awards at dinner and ceremony on Wednesday evening in Dallas. Financial institutions…

An 'ATM lobby'?: Semantics stymie plans for fully automated branch

June 8, 2017

A snag in plans to open an automated bank branch in downtown Minneapolis is providing insight into issues FIs might encounter as they seek to transform their…

3 tips to successful deployment of deposit automation

Though the concept of depositing cash or checks at the ATM is not new, many community banks and credit unions are revisiting its benefits as they work toward…

The traditional branch: Not everyone's 'piece of cake'

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Here's the message for banks: If you truly want to market new products and continue to effectively pursue cross-selling and upselling opportunities, put…

NCR wins 'Best Smart Bank Project' honors for Nedbank branch

May 11, 2017

NCR Corp. has been awarded the 'Best Smart Branch Project' in Africa at The Asian Banker Technology Innovation Awards ceremony. NCR shares the honor…

Small Arkansas bank goes big with interactive teller technology

May 9, 2017

Mountain View, Arkansas-based Stone Bank has become the first financial institution in the state to implement interactive teller technology in a branch staffed…

The Future of the Bank Branch

Over the past few years newspapers have been filled with articles announcing new bank branch closures, but earlier this month there was a new twist. Lloyds…

Canadian FI rolls out Pepper the Humanoid Robot for customer service

April 28, 2017

Whether it's totally cool or a tad creepy is a matter of debate; either way, Pepper, the humanoid robot created by SoftBank Robotics America is now on staff at…

Call for entries: Bank Customer Experience tech awards

April 21, 2017

Networld Media Group now is accepting entries for awards to be presented during the Bank Customer Experience Summit, Sept. 18–20, at the Sofitel Chicago…

The new branch: Everyone's 'cup of tea'?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve…

The ICX Summit: Millennials, emerging tech and measurement of success

April 20, 2017

The upcoming Interactive Customer Experience Summit, slated for June 5–7 in Dallas, will spotlight leaders in customer experience speaking on topics ranging…

Lloyds Bank bets big on 'micro branches'

April 10, 2017

Following on the heels of announcements by HSBC and the Royal Bank of Scotland, Lloyds Bank has confirmed that it will be scaling down its branches in the U.K.

How are you setting your ATM strategy?

Knowing that a million transactions happened at a location is not tremendously helpful if you don't have the particulars about what is driving consumer…

Video banking a plus for bankers, consumers alike

March 31, 2017

Vidyo, a provider of embedded video and video conferencing technology, Efma, an association of 3,300 retail financial services companies, and CUNA Strategic…

AI crucial to humanizing branch experience, report says

March 30, 2017

In traditional banks, basic transactions continue to migrate from physical to digital channels, leading to major changes as banks redesign their branch…