UK FIs enlist 'TechXperts' to aid not-so-digitally-savvy customers

February 28, 2017

NatWest and Royal Bank of Scotland have announced plans to post a tech expert in branches to ensure that customers will get the help they need to use online…

[INFOGRAPHIC] Adopting an Omnichannel Management and Marketing System

There remains a long way to go before banks can claim to be delivering a truly integrated digital strategy. Download the infographic for free.

Presented by Auriga

How BMO used a 'smart campaign' to introduce digital innovation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together…

Branch transformation goals: Grow revenue, reduce costs, unlock great customer experiences

In a fast-paced 15-minute presentation, NCR's Andy Aceto explains that the first task in branch transformation is to define the problem. And the solution, he…

BofA piloting smaller, fully automated branch concept

February 10, 2017

Taking financial self-service to the next level, Bank of America has launched a test of three fully automated branches in Denver and Minneapolis, according to…

BBVA trials Amazon Locker tie-up in Austin, Texas

February 3, 2017

Ready for "branch transformation 2.0"? BBVA Compass announced recently that it is piloting Amazon Locker at 11 of its branches in Austin, Texas. The…

Rise in digital banking takes heavy toll on HSBC branch traffic

February 1, 2017

HSBC will trim 62 branches from its U.K. network in 2017, leaving the FI with 625 locations by year-end, down from 1,430 in 2008.

How are you driving digital engagement in the branch?

Evolving technology has enabled financial institutions to answer today's consumer expectations for better, more convenient banking. That focus on the customer…

Hawaii State FCU, NewGround unveil next-gen branch

January 3, 2017

NewGround, a St. Louis-based design-build firm, has announced the completed transformation of the Hawaii State Federal Credit Union Pearlridge branch in Aiea…

NedBank rolls out NCR Interactive Teller in bid to enhance efficiency, service

December 9, 2016

NCR Corp. has teamed with Nedbank, one of South Africa's largest financial institutions, to introduce NCR Interactive Teller.

ATM Marketplace: November's top 5 reads

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

November served up heaping helpings of innovation (branch transformation, cardless ATM access, brainstorming the self-service devices of the future) and…

3 keys to successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are…

5 big ideas in retail banking and how 2 companies came up with them

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On Nov. 15, ATM manufacturer Diebold Nixdorf will unveil winning concepts from its global crowdstorming initiative seeking the brightest new ideas in…

Countertop kiosk flexes to meet FIs' cash-handling needs

November 7, 2016

Source Technologies, a provider of integrated solutions for managing financial transactions, is introducing its 8-Series counter top kiosk.

The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.

Branch transformation and the role of the self-service device

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Ask Nancy Daniels of Nautilus Hyosung America and she'll tell you that hardware is the last thing — not the first — to consider when reimagining an…

Cummins Allison teams with Cali CU on branch transformation solutions

October 5, 2016

Cummins Allison, a provider of ATMs and coin, currency and check processing technology, has partnered with allU.S. Credit Union of Salinas, California, to…

Minnesota ATM provider buys Wisconsin security solutions company

October 5, 2016

NuSource Financial, a provider of transaction solutions, has announced its strategic acquisition of Superior Safe & Security, a security solutions provider…

German FI uses 'digital playground' to help customers overcome techno-phobia

September 30, 2016

German savings bank Kreissparkasse Goeppingen has been using the NCR Innovation Experience Room to increase digital literacy among its employees and customers…

Diebold Nixdorf announces initiative to 'crowdstorm' next-gen financial services

September 27, 2016

Diebold Nixdorf has announced a crowdstorming project aimed at creating new consumer services for financial institutions operating in an increasingly digital…