How Umpqua Bank answered the question, 'What business are we in?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

'Tiptoeing' into branch transformation

New Mexico-based Pioneer Bank believes it has found the best way to reduce operating costs while enhancing customer service.

State Bank of India expands network of fully automated branches

September 15, 2016

Last week in the South Indian state of Tamil Nadu, the State Bank of India launched its 15th fully automated branch.

NY bank to expand deployment of Hyosung next-gen technology

September 6, 2016

Nautilus Hyosung America and Flushing Bank of New York have announced the expansion of their partnership as the bank continues to transform its branch model.

Why the ATM belongs at the forefront of the digital revolution

Today's ATM is the foundation of the self-service digital revolution and an essential complement to mobile banking, says commentator Bill Knoll.

FIs not delivering to customer standards for personalized service, study says

August 15, 2016

FIs might feel like they're intently focused on providing a personalized customer experience, but their customers might be seeing things a little differently…

7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.

2016 ATM and Self-Service Software Trends

ATMs will play an increasingly critical role in retail banking for the foreseeable future, as the result of the growing preference among consumers…

Presented by KAL ATM Software GmbH

FI, design firm break ground on groundbreaking branch concept

July 22, 2016

NewGround, a St. Louis-based design-build firm, and Field & Main Bank, a Henderson, Kentucky-based FI, recently broke ground on a new branch in Cynthiana…

Source Technologies intros mobile prestaging for personal teller machine

July 19, 2016

Source Technologies, a provider of integrated solutions for managing financial transactions, has enhanced its personal teller machine to include proximity…

Partnership looks to keep CUs at the forefront of fintech

July 15, 2016

Co-op Financial Services and Filene Research Institute have partnered to create a new Filene Center of Excellence — the Center for Emerging Technology — to…

Canadian consultant, cooperative team up for ATM channel overhaul

June 15, 2016

Quebec-based Alithya, a strategic consulting and IT services firm, has been tapped by Desjardins Group, Canada's largest cooperative financial institution, to…

Auriga outline their vision for customer-centric banking

The banking software solutions Company Auriga has published a White Paper on how Smart ATMs can be used to put the customer back at the heart of banking.

Study predicts 70 pct. rise in ATMs running multivendor apps by 2020

June 2, 2016

By the end of 2015, approximately 1.2 million (40 percent) of the world's 2.9 million bank-grade ATMs were running multivendor software applications. By 2020…

Source Technologies, Founders FCU team to streamline member service

May 25, 2016

Source Technologies, a provider of integrated solutions for managing financial transactions, and Founders Federal Credit Union, a Fort Mill, South…

Banks at risk unless they put people back into banking

London, 25 May 2016:  Auriga, the banking software company, has unveiled a White Paper in which it argues it’s time for banks to put people back at the centre…

Can multivendor ATM software cut it in an omnichannel banking world?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Omnichannel and multivendor are two bespoke concepts: You can have one without the other. But, some argue, in an evolving digital world, you need both if you…

Left to their own devices: The BYOD hazards of digital banking services

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A growing catalog of digital financial services delivers the awesomeness of instant access to information — and creates unprecedented opportunities for crooks…

Suncoast CU teams with FMSI to track branch customer experience

May 10, 2016

FMSI, a provider of branch software for financial institutions, has implemented its Omnix Lobby Tracker solution at Suncoast Credit Union.

Study: ATM, mobile, online channels key to customer satisfaction at big banks

May 4, 2016

Big banks have "significantly improved" in overall customer satisfaction, while midsize banks have declined and regional banks have plateaued, according to the…