Branch Transformation and Self-Service Banking

Assisted self-service is central to the branch transformation process. At the "Branch Transformation" conference in London, Auriga presented an innovative…

New Branch Model: An Innovative Customer Reception Solution From Auriga

Soon it will be possible, when visiting a modern bank branch, to experience an innovative solution that transforms and optimises the branch visit experience.

Driving Bank Branch Innovation

Auriga is focusing internationally, and chose the Branch Transformation conference in London to launch its two new solutions: WWS Customer Management to…

Slim majority of consumers OK with automated bank branches

March 24, 2017

Converting traditional branches into automated or self-service facilities will have an impact on customer relationships and branch traffic, according to…

Study predicts steady rise in TAU numbers worldwide

March 16, 2017

The number of teller assist units deployed in 26 key markets reached 186,500 by year-end 2016, a modest increase for the year, according to Teller Automation…

Thai FI taps GRG for greater branch efficiency

March 9, 2017

More than 100 representatives of Thailand's Government Housing Bank and mass media outlets visited GRG Banking headquarters, showroom and testing labs recently…

INFOGRAFIK: Einsatz eines omnichannel Management- und Marketingsystems

Der Weg ist noch weit, bevor Banken behaupten können, eine integrierte Digitalstrategie umzusetzen.

Presented by Auriga

INFOGRAFICA: ADOTTARE UN SISTEMA DI GESTIONE E DI MARKETING OMNICANALE

Ad oggi, sono poche le banche che dichiarano di adottare una strategia digitale realmente integrata. Scarica l'infografica gratuitamente.

Presented by Auriga

4 reasons why modernization matters in retail banking

In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel…

Video: 3 models for the future of branch banking

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in…

UK FIs enlist 'TechXperts' to aid not-so-digitally-savvy customers

February 28, 2017

NatWest and Royal Bank of Scotland have announced plans to post a tech expert in branches to ensure that customers will get the help they need to use online…

[INFOGRAPHIC] Adopting an Omnichannel Management and Marketing System

There remains a long way to go before banks can claim to be delivering a truly integrated digital strategy. Download the infographic for free.

Presented by Auriga

How BMO used a 'smart campaign' to introduce digital innovation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together…

Branch transformation goals: Grow revenue, reduce costs, unlock great customer experiences

In a fast-paced 15-minute presentation, NCR's Andy Aceto explains that the first task in branch transformation is to define the problem. And the solution, he…

BofA piloting smaller, fully automated branch concept

February 10, 2017

Taking financial self-service to the next level, Bank of America has launched a test of three fully automated branches in Denver and Minneapolis, according to…

BBVA trials Amazon Locker tie-up in Austin, Texas

February 3, 2017

Ready for "branch transformation 2.0"? BBVA Compass announced recently that it is piloting Amazon Locker at 11 of its branches in Austin, Texas. The…

Rise in digital banking takes heavy toll on HSBC branch traffic

February 1, 2017

HSBC will trim 62 branches from its U.K. network in 2017, leaving the FI with 625 locations by year-end, down from 1,430 in 2008.

How are you driving digital engagement in the branch?

Evolving technology has enabled financial institutions to answer today's consumer expectations for better, more convenient banking. That focus on the customer…

Hawaii State FCU, NewGround unveil next-gen branch

January 3, 2017

NewGround, a St. Louis-based design-build firm, has announced the completed transformation of the Hawaii State Federal Credit Union Pearlridge branch in Aiea…

NedBank rolls out NCR Interactive Teller in bid to enhance efficiency, service

December 9, 2016

NCR Corp. has teamed with Nedbank, one of South Africa's largest financial institutions, to introduce NCR Interactive Teller.