Small Arkansas bank goes big with interactive teller technology

May 9, 2017

Mountain View, Arkansas-based Stone Bank has become the first financial institution in the state to implement interactive teller technology in a branch staffed…

The Future of the Bank Branch

Over the past few years newspapers have been filled with articles announcing new bank branch closures, but earlier this month there was a new twist. Lloyds…

Canadian FI rolls out Pepper the Humanoid Robot for customer service

April 28, 2017

Whether it's totally cool or a tad creepy is a matter of debate; either way, Pepper, the humanoid robot created by SoftBank Robotics America is now on staff at…

Call for entries: Bank Customer Experience tech awards

April 21, 2017

Networld Media Group now is accepting entries for awards to be presented during the Bank Customer Experience Summit, Sept. 18–20, at the Sofitel Chicago…

The new branch: Everyone's 'cup of tea'?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve…

The ICX Summit: Millennials, emerging tech and measurement of success

April 20, 2017

The upcoming Interactive Customer Experience Summit, slated for June 5–7 in Dallas, will spotlight leaders in customer experience speaking on topics ranging…

Lloyds Bank bets big on 'micro branches'

April 10, 2017

Following on the heels of announcements by HSBC and the Royal Bank of Scotland, Lloyds Bank has confirmed that it will be scaling down its branches in the U.K.

How are you setting your ATM strategy?

Knowing that a million transactions happened at a location is not tremendously helpful if you don't have the particulars about what is driving consumer…

Video banking a plus for bankers, consumers alike

March 31, 2017

Vidyo, a provider of embedded video and video conferencing technology, Efma, an association of 3,300 retail financial services companies, and CUNA Strategic…

AI crucial to humanizing branch experience, report says

March 30, 2017

In traditional banks, basic transactions continue to migrate from physical to digital channels, leading to major changes as banks redesign their branch…

Branch Transformation and Self-Service Banking

Assisted self-service is central to the branch transformation process. At the "Branch Transformation" conference in London, Auriga presented an innovative…

New Branch Model: An Innovative Customer Reception Solution From Auriga

Soon it will be possible, when visiting a modern bank branch, to experience an innovative solution that transforms and optimises the branch visit experience.

Driving Bank Branch Innovation

Auriga is focusing internationally, and chose the Branch Transformation conference in London to launch its two new solutions: WWS Customer Management to…

Slim majority of consumers OK with automated bank branches

March 24, 2017

Converting traditional branches into automated or self-service facilities will have an impact on customer relationships and branch traffic, according to…

Study predicts steady rise in TAU numbers worldwide

March 16, 2017

The number of teller assist units deployed in 26 key markets reached 186,500 by year-end 2016, a modest increase for the year, according to Teller Automation…

Thai FI taps GRG for greater branch efficiency

March 9, 2017

More than 100 representatives of Thailand's Government Housing Bank and mass media outlets visited GRG Banking headquarters, showroom and testing labs recently…

INFOGRAFIK: Einsatz eines omnichannel Management- und Marketingsystems

Der Weg ist noch weit, bevor Banken behaupten können, eine integrierte Digitalstrategie umzusetzen.

Presented by Auriga

INFOGRAFICA: ADOTTARE UN SISTEMA DI GESTIONE E DI MARKETING OMNICANALE

Ad oggi, sono poche le banche che dichiarano di adottare una strategia digitale realmente integrata. Scarica l'infografica gratuitamente.

Presented by Auriga

4 reasons why modernization matters in retail banking

In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel…

Video: 3 models for the future of branch banking

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in…