Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny…

How Intel is redefining the customer experience through technology

by Christopher Hall — director, ICX Association

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her…

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.

Virginia FI taps Fiserv for digital banking transformation

April 11, 2018

Carter Bank & Trust of Martinsville, Virginia, has chosen Fiserv Inc. to modernize its operations, diversify income and lending opportunities, and attract…

SlabbKiosks expands its production capabilities

SlabbKiosks will continue growing its kiosk production capabilities at a newly leased 12,065 square foot facility in Mesa, Arizona.

Analysis: Customer experience is traditional FI's advantage over digital banks

March 16, 2018

The emergence of digital banks — offering mobile payments, e-wallets and more — is creating new competition in the financial services industry.  

In a mobile banking era, the ATM is more important than ever

by Rebecca Hellmann — Director of Marketing, FCTI

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions…

Diebold Nixdorf debuts AllConnect Services for streamlined physical distribution channels

March 13, 2018

Diebold Nixdorf has launched Diebold Nixdorf AllConnect Services, an offering that leverages a data-driven Internet of Things infrastructure to make physical…

Digital Check study of postal banks hints at possible future for US bank branches

March 9, 2018

Postal banking isn't likely to catch on in the United States in the near future, but its underlying principles could play a role in branch transformation…

The role of Big Data in banking and how it can drive a successful omnichannel strategy

Auriga takes a closer look at the real opportunities for banks, and how they can turn data into action and business value. Download the white paper for free.

Presented by Auriga

Why banks need to rethink their approach to the cloud

This white paper discusses the challenges and opportunities of using the cloud to improve ATM customer services. Download it for free.

Presented by Auriga

NCR turns the page on a challenging year

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a late afternoon earnings call on Feb. 8, NCR Corp. delivered the final word on disappointing earnings results for 2017, and described some of the…

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to…

Glory, Millenniumbcp roll out Tellerfinity assisted service

February 8, 2018

Glory, a provider of cash technology solutions, has announced that Millenniumbcp, one of the largest private banks in Portugal with more than 600 branches…

Diebold Nixdorf, U.S. Bank showcase 'connected commerce' at Super Bowl Live

February 2, 2018

Diebold Nixdorf has partnered with U.S. Bank to showcase the future of banking in advance of Super Bowl LII, which will take place Feb. 4 at U.S. Bank Stadium…

Chase to open 400 branches; Wells to close twice as many

January 26, 2018

JPMorgan Chase has announced that it intends to expand its branch network into new U.S. markets, opening up to 400 new branches over the next five years. These…

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves…

Video: Should payments providers adopt a single mobile platform?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other…

Keeping up with consumers: Is it really worth the hassle?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer…

NCR technology powers Philippine FI's 1st all-digital branch

January 11, 2018

NCR Corp. and Union Bank of the Philippines have announced the unveiling of the first prototype branch under the bank's digital transformation strategy.