HSBC rolls out 'social humanoid robot' Pepper

July 2, 2018

HSBC Bank USA N.A. and SoftBank Robotics America, the North American arm of SoftBank Robotics Group, have partnered to bring Pepper, the "social humanoid…

Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the…

NCR helps Texas Tech FCU achieve digital transformation

June 27, 2018

Lubbock, Texas-based Texas Tech Federal Credit Union has transformed its physical and digital customer experience with banking solutions from NCR Corp.

What's driving trends in branch transformation? Take the survey

June 15, 2018

ATM Marketplace is currently conducting a survey examining causes of disruption to the traditional branch model, and changes in the self-service channel and…

Consumers prefer branch to digital for banking advice — if it's a good experience

June 12, 2018

Consumers are happy with digital interactions for quick transactions, but for more substantive conversations they'd rather deal with humans, according to new…

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some…

FinTechVisor: It's Tinder for fintechs and banks (sort of)

May 23, 2018

Capgemini, a global provider of consulting, technology and outsourcing services, and Efma, the European Financial Management Association, have launched…

Challenging the Challengers – Is the balance of Banking shifting again?

The rise of the challenger banks over the past five or so years has been a cause for concern for the banking industry. A bank built for the tech generation…

Source Technologies, Antuar intro self-service solution for transformed branch

April 26, 2018

Source Technologies, a provider of solutions for managing financial transactions, has teamed with Antuar, a provider of software for financial institutions, to…

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny…

How Intel is redefining the customer experience through technology

by Christopher Hall — director, ICX Association

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her…

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.

Virginia FI taps Fiserv for digital banking transformation

April 11, 2018

Carter Bank & Trust of Martinsville, Virginia, has chosen Fiserv Inc. to modernize its operations, diversify income and lending opportunities, and attract…

SlabbKiosks expands its production capabilities

SlabbKiosks will continue growing its kiosk production capabilities at a newly leased 12,065 square foot facility in Mesa, Arizona.

Analysis: Customer experience is traditional FI's advantage over digital banks

March 16, 2018

The emergence of digital banks — offering mobile payments, e-wallets and more — is creating new competition in the financial services industry.  

In a mobile banking era, the ATM is more important than ever

by Rebecca Hellmann — Director of Marketing, FCTI

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions…

Diebold Nixdorf debuts AllConnect Services for streamlined physical distribution channels

March 13, 2018

Diebold Nixdorf has launched Diebold Nixdorf AllConnect Services, an offering that leverages a data-driven Internet of Things infrastructure to make physical…

Digital Check study of postal banks hints at possible future for US bank branches

March 9, 2018

Postal banking isn't likely to catch on in the United States in the near future, but its underlying principles could play a role in branch transformation…

The role of Big Data in banking and how it can drive a successful omnichannel strategy

Auriga takes a closer look at the real opportunities for banks, and how they can turn data into action and business value. Download the white paper for free.

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