What trends should banks be aware of as we move into 2018?

We expect to see a few large changes in 2018, all centered around digital transformation and self-service software.

Presented by Auriga

Auriga Branch Transformation 2017

David Smith from Auriga speaks to us at Branch Transformation 2017. He discusses with Fintech Finance about Branch Transformation, current projects and…

The ATM is dead ... long live the ATM!

Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there…

POPin Video Banking picks up California credit union

December 19, 2017

POPin Video Banking Collaboration, an interactive mobile video banking solution, has partnered with South Bay Credit Union in Redondo Beach, California, to…

Banking in depth: Embracing disruption, transformation and high-touch customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of…

ATM cash withdrawal volume grows 6 percent in 2016

December 15, 2017

In 2016, the number of cash withdrawals at ATMs worldwide was 107 billion, a 6 percent increase over 2015.

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for…

FIs to funnel spending into fight against digital channel fraud

November 20, 2017

Mobile and online are emerging as financial institutions' most convenient and least expensive delivery channels, but both face a major challenge: fraud.

Zenmonics, Celeriti integration accelerates digital transformation for FIs

November 14, 2017

Zenmonics, a provider of software that supports all channels in a financial institution on a single platform, has formed a strategic relationship with…

Brazil gets its first digital branch with help from Diebold Nixdorf

November 7, 2017

Saque e Pague, a Brazilian multiple-service self-service network, is partnering with Diebold Nixdorf to create a digital bank branch, according to a press…

Maintaining a banking presence in the face of branch closures

One of the biggest problems banks throughout the world now face is how to provide banking services to those living in remote and rural areas amid a steady…

Presented by KAL ATM Software GmbH

As the Banking Industry is Challenged by Changes in Customer Behaviour, how is the Branch going to Adapt?

The way that consumers interact with their bank has undergone a fundamental shift in recent years. Mostly, this is due to the mass adoption of digital, the…

FIs losing ground in customer satisfaction, study finds

October 16, 2017

On an academic grading scale, banks have fallen from B-minus to C-plus within the past year in terms of customer satisfaction, according to the annual Bank…

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking…

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric…

Branch Transformation by design, part 2: The cautionary tale of Kodak

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that…

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each…

UAE bank boosts security, teller service with Diebold cash recycling solutions

September 26, 2017

Mashreq Bank, a leading financial institution in the United Arab Emirates, has tapped Diebold Nixdorf to streamline in-branch cash cycle management with the…

5 ways FIs can create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are…

Fiserv touts tablet-based tech for instant-issue bankcards

August 30, 2017

Fiserv Inc. recently announced the launch of its Instant Issue Advantage wireless tablet solution, a branch-based system that puts activated, ready-to-use…