5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening…

Use of Hyosung solutions wins CU member approval, industry acclaim

August 10, 2017

Sunmark Federal Credit Union has been named a recipient of the 2017 CIO 100 award in recognition of the FI's ability "to create business value through the…

First National Bank of Omaha finds strength in a growing branch network

Expanding the options for customers to communicate and transact with us outside the branch doesn't necessarily translate to the end of the bank branch as we…

Digital Experience Center helps Raiffeisenbank staff, community expand tech competency

July 27, 2017

Germany's Raiffeisenbank Straubing eG and NCR Corp. have collaborated to create the bank's new Digital Experience Center, which recently had its grand opening.

Hyosung, ATD team to deliver fully integrated ATM, self-service solutions

July 27, 2017

Nautilus Hyosung America has announced a partnership with financial technology company Automated Transaction Delivery to provide fully integrated…

India's Aurionpro launches 'Branch-in-a-Box' VTM

July 25, 2017

Mumbai, India-based digital banking specialist Aurionpro Solutions has formally launched the latest model in its Branch-in-a-Box product series — a virtual…

Here's what FIs stand to gain by studying grocery stores

Customers want the same things in their day-to-day banking that they've come to expect from a grocery run: convenience, control and efficiency. Today, bankers…

Branch transformation creates 'open and engaging' customer experience

July 7, 2017

NewGround, a St. Louis-based design-build firm, has announced the completed renovation of the Union Savings Bank branch in Bethel, Connecticut.

Partnership delivers self-service channelUnited kiosk

June 27, 2017

Source Technologies, a provider of integrated solutions for managing financial transactions and other secure business processes, has teamed with Zenmonics, a…

KAL ATM Software extends support to self-service banking devices

June 27, 2017

KAL ATM Software has announced expanded support of next-gen self-service ATMs employed in branch transformation projects. These advanced ATMs perform a wide…

KAL expands support for advanced banking self-service systems

KAL ATM Software now supports a new generation of self-service ATMs that are currently being used in bank branch transformation projects to deliver all of the…

Need a tiny loan for your tiny house? Visit this tiny branch

June 23, 2017

PNC Bank has rolled out its portable "tiny branch" on the University of Kentucky campus.

Potential and pitfalls for FIs in the Internet of Things

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and…

KAL and Sigma team up to deliver a new generation of self-service ATMs

KAL software now supports Sigma’s Assisted Self-Service machine to meet the growing demand for increased automation of banking transactions as bank branches…

Fiserv strikes cash deal to acquire Monitise

June 14, 2017

Fiserv Inc., a provider of financial services technology solutions, has reached agreement on the terms of a recommended cash offer to acquire Monitise PLC.

FIs honored with Interactive Customer Experience Awards

June 9, 2017

The Interactive Customer Experience Association presented the 2017 Elevate Awards at dinner and ceremony on Wednesday evening in Dallas. Financial institutions…

An 'ATM lobby'?: Semantics stymie plans for fully automated branch

June 8, 2017

A snag in plans to open an automated bank branch in downtown Minneapolis is providing insight into issues FIs might encounter as they seek to transform their…

3 tips to successful deployment of deposit automation

Though the concept of depositing cash or checks at the ATM is not new, many community banks and credit unions are revisiting its benefits as they work toward…

The traditional branch: Not everyone's 'piece of cake'

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Here's the message for banks: If you truly want to market new products and continue to effectively pursue cross-selling and upselling opportunities, put…

NCR wins 'Best Smart Bank Project' honors for Nedbank branch

May 11, 2017

NCR Corp. has been awarded the 'Best Smart Branch Project' in Africa at The Asian Banker Technology Innovation Awards ceremony. NCR shares the honor…