Partnership looks to keep CUs at the forefront of fintech

July 15, 2016

Co-op Financial Services and Filene Research Institute have partnered to create a new Filene Center of Excellence — the Center for Emerging Technology — to…

Canadian consultant, cooperative team up for ATM channel overhaul

June 15, 2016

Quebec-based Alithya, a strategic consulting and IT services firm, has been tapped by Desjardins Group, Canada's largest cooperative financial institution, to…

Auriga outline their vision for customer-centric banking

The banking software solutions Company Auriga has published a White Paper on how Smart ATMs can be used to put the customer back at the heart of banking.

Study predicts 70 pct. rise in ATMs running multivendor apps by 2020

June 2, 2016

By the end of 2015, approximately 1.2 million (40 percent) of the world's 2.9 million bank-grade ATMs were running multivendor software applications. By 2020…

Source Technologies, Founders FCU team to streamline member service

May 25, 2016

Source Technologies, a provider of integrated solutions for managing financial transactions, and Founders Federal Credit Union, a Fort Mill, South…

Banks at risk unless they put people back into banking

London, 25 May 2016:  Auriga, the banking software company, has unveiled a White Paper in which it argues it’s time for banks to put people back at the centre…

Can multivendor ATM software cut it in an omnichannel banking world?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Omnichannel and multivendor are two bespoke concepts: You can have one without the other. But, some argue, in an evolving digital world, you need both if you…

Left to their own devices: The BYOD hazards of digital banking services

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A growing catalog of digital financial services delivers the awesomeness of instant access to information — and creates unprecedented opportunities for crooks…

Suncoast CU teams with FMSI to track branch customer experience

May 10, 2016

FMSI, a provider of branch software for financial institutions, has implemented its Omnix Lobby Tracker solution at Suncoast Credit Union.

Study: ATM, mobile, online channels key to customer satisfaction at big banks

May 4, 2016

Big banks have "significantly improved" in overall customer satisfaction, while midsize banks have declined and regional banks have plateaued, according to the…

ARCA intros Solo CM18 cash recycler for individual users

May 2, 2016

ARCA, a provider of cash automation technology, has added the CM18 Solo cash recycler to its product portfolio. The Solo is designed for single users and is…

Diebold gets off to a rough start with 2016 earnings

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Subpar performance in Q1 prompted the company to back off its outlook for the full year, but CEO Andy Mattes says that Diebold has plenty of large deals in the…

Fiserv, Cisco partnership to support branch transformation initiatives

April 21, 2016

Fiserv will add Cisco unified communications services, including remote video customer service and secure in-branch Wi-Fi that enables assisted self-service…

The groundwork: 3 essentials for successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The recent webinar, "Clearing the path for branch transformation: 3 management tactics to succeed," offered insights on achieving customer service that is both…

Segmint revs up data-driven marketing platform

April 15, 2016

The active analytics solutions provider has added business intelligence dashboards and key lifestyle indicators to help banks boost customer engagement and…

Navigating digital disruption in financial services

A look at how today's startups are pushing traditional banks to find new ways to stay relevant to an ever-evolving consumer.

Navigating branch transformation: 3 secrets to success

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A webinar on Tuesday, April 19, will look at tactics that can help FIs make their way through a maze of challenges and achieve amazing branch transformation…

Efma explores reinvention of traditional banking model

April 8, 2016

In a new report, the European financial organization looks at the impact of fintech and the ways that banks can work with startups to benefit customers and…

Fintech represents 'potentially fatal risk' to retail banks, report says

March 14, 2016

Studies supporting the new report, 'Retail Banking: In tech we trust,' show that bankers expect major changes to the financial services marketplace within the…

CUSO, kiosk-maker collaborate on self-serve shared branch solution

March 1, 2016

Source Technologies and Co-op Financial Services have taken the shared branch concept a step further by incorporating Co-op's shared branching platform into…