Caffeine-fueled dreams of a new kind of branch

by Tom Harper

What will the branch of the future really look like? Let's think outside the brick-and-mortar box for a moment.

Time to Rethink ATM Management and Monitoring

Moving from Legacy Platforms to an Integrated Multivendor Solution

Presented by ESQ Data Solutions

Vendors change direction amid a changing ATM environment

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

NCR sizes up the impact of a nearly $1B cash infusion from Blackstone and the downsizing of the ATM vendor market from Big Three to Big Two.

New self-service concepts promise a bright future for the ATM

The challenge is to find practical pathways for new ATM capabilities that align with the more efficient, more integrated retail banking model of the future.

Chase rolls out self-service teller units in Oregon

November 30, 2015

The in-branch kiosks allow the user to perform basic transactions, such as cash withdrawals and credit card and mortgage payments.

New study sizes up FIs' branch remodeling plans

November 12, 2015

Digital marketing solutions provider Codigo has released its second annual study examining branch remodeling plans and solutions nationwide.

To TellerInfinity and Beyond ...

November 9, 2015

Beyond Bank has installed Glory's new teller-assisted solution in order to speed up consumer transactions and achieve optimum cash management.

Source Technologies PTM gets mobile wallet, tablet support

October 19, 2015

An embedded NFC device lets customers conduct PTM transactions through apps such as Apple Pay, Android Pay and Samsung Pay, Source Technologies says.

Leveraging innovative technology to transform the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

An panel at BAI Retail Delivery discusses the challenges of getting people, products and processes to work as one and provide the ideal customer experience.

Saskatchewan CU aims to enhance customer experience with VTMs

October 13, 2015

With the transformation of two flagship branches, Affinity Credit Union has become the first Canadian FI to use Diebold 9900 in-lobby tellers.

Glory introduces 'plug and play' electronic teller drawer

October 13, 2015

The Vertera ETD authenticates, counts, validates, stores and recycles deposited banknotes and then dispenses them automatically as needed.

Omnichannel banking, branch transformation and doubling down on your ATM investment

Today's ATMs are valuable customer relationship and marketing vehicles that deliver a winning combination of cost-effectiveness and consumer convenience.

ICX Symposium: The future of customer experience

by Christopher Hall — w, t

The Oct. 27-28 symposium, "Inflection Point: The Future Tech of Customer Experience," will help prepare delegates for the fast-approaching, fully tech-driven…

Poll: In Canada, millennials drive charge toward new banking tech

October 6, 2015

Like their US counterparts, Canadians prefer to do their everyday banking via digital channels, but want to speak with a live person when they have more…

Webinar: ATM management in an omnichannel world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Just defining 'omnichannel' can be difficult; making it work with the complexities, regulations and security requirements of self-service can be a colossal…

Nationwide, NCR elevate member service with new software, ATMs

September 28, 2015

New ATM and software solutions allow Nationwide Building Society to focus on next-gen online and mobile services that meet member needs, NCR says.

The omnichannel imperative

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a panel discussion at the ATM & Mobile Summit, bankers talk about the forces and technologies that are driving institutions to deliver a seamless customer…

Facilitated Rural Branches: An ATM-centric idea rural India can bank on

In rural villages where the nearest ATM might be a 15-minute bus ride away and branch setup is not viable, FRBs can be a cost-effective alternative.

Nedbank adds 250 teller cash recyclers in branch transformation effort

August 7, 2015

The NCR machine automates the acceptance, authentication and validation of bank notes and makes them instantly available for dispensing to customers.

Bridging the 'transformation gap' with video teller [infographic]

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Traditional and digital banking customers want different things from a branch; a VTM allows an FI to serve both in a single, cost-effective environment.