The 'ultimate bank customer experience': Are we there yet?

 
Nov. 3, 2016

There's been a lot of talk about millennials and fintech over the past few years. But some in the banking industry are beginning to question whether they really should be treated like a new and exotic breed of retail banking customer.

At the Bank Customer Experience Summit, CarrieAnne Cormier, vice president of operations and strategy at $1.3 billion Avidia Bank, talked with Ricardo Belmar of InfoVista about cardless cash, chat bots, social media, video kiosks and how they all fit into an overall branch strategy that tailors the approach to a banking customer to the preferences of that customer — whatever his or her demographic group. 


Topics: Associations / Conferences, ATM Innovation, ATM & Mobile Banking, Bank Customer Experience Summit, Branch Transformation


How FIs are 'repurposing' technology in the branch

At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.

Adding value with fintech: What's in it for the customer?

At the BCX Summit, Darren Easton of CFSI explained that technology is only as great as its ability to prove to customers that their FI cares about their financial health.

Sponsored by: Bank Customer Experience Summit

INETCO Analytics software for banking & customer engagement analytics

Win customers over one transaction at a time with on-demand banking and customer analytics software from INETCO.

Video: Retailers dive into technology at Interactive Customer Experience Summit

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Best-in-Class Anti-Skimming Solution: ECS4-in-1 from ACG!

ACG is proud to offer the premier anti-skimming solution available in the market today. ECS4-in-1 is an award-winning anti-skimming device and the ONLY stand-alone solution with Photo-Sensing Detection Technology.

How Scotiabank ensures a seamless customer experience at the ATM

At the recent BCX Summit in Chicago, Scotiabank VP Jorge Lemus talked about the evolving role of ATM technology in enabling a great end-user experience.

Sponsored by: Bank Customer Experience Summit

ANZ SDM Video Case Study

ANZ deployed 800 NCR SelfServ ATMs including Scalable Deposit Module (SDM) over 18 months in an amazing range of locations around Australia. Peter Tilton of ANZ describes how the new SDM ATMs are transforming the customer experience and migrating 50% of over-the-counter- transactions to SelfServ ATMs.

AMIS: 'The Future of Payments' revisited

A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.

AMIS: 'Provocative and inspiring'

Delegates at the ATM & Mobile Innovation Summit, held Sept. 9–11 in Washington, DC, talk about conference takeaways, and why they'll be looking forward to next year's meet-up in Chicago.

FIS executive discusses the convergence of mobile and ATMs

Company claims more than 27 million mobile banking customers as it tries to find the best experience for users.

AMIS highlights: 'This year's conference was also terrific'

A video journal of highlights and attendee comments from the second annual ATM & Mobile Innovation Summit in Washington, D.C.

Reslam brings its solution for keyless ATM enclosure access to US

The South African company says its completely keyless system can flex to meet the needs of FIs, CIT companies and IADs of almost any size.

Call for entries: Cash Always Works video

Tell the ATM Industry Association your true story about a time when cash came to the rescue.


Related Content


Latest Content


comments powered by Disqus

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES