Blogs
Diebold vs. Hyosung: Sorting out the first-round decision in the ATM-makers' patent battle
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The companies' patent wars before the International Trade Commission and US federal court spilled over into the court of public relations yesterday.
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3 keys to successful branch transformation
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are…
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After demonetization, India queues up for cash
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Indians have responded to the overnight demonetization of 500 and 1,000 rupee banknotes with the patience of people long accustomed to queuing for service in a…
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The Scottish invention that dispenses cash: Honor its history, marvel at its future
by Ron Delnevo — Chairman, Cash and Card World
ATMIA Europe Executive Director Ron Delnevo looks to a future where the ATM serves as a "community financial services hub," a one-stop shop for everything to…
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2017: A big year for the ATM industry
by Mike Lee — CEO of the ATM Industry Association, ATM Industry Association
As we approach the 50th anniversary of the ATM and the 20th anniversary of the ATM Industry Association, both in 2017, there is plenty to celebrate and…
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'Who's gonna miss a donut?': Is it fair game to try to beat the (automated) system?
by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC
If, as one criminologist suspects, one-third of us are willing to fudge a little at the grocer's self-service checkout, maybe somebody needs to rethink a few…
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Cardless cash transactions: Do consumers care?
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Yes, they do. Which is why the ATM industry has seen a steady stream of rollouts this year — not only by financial institutions, but also by independent…
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'An enormous moment in time': The financial services sector awaits US election results
by Will Hernandez — Editor, NetWorld Media Group
As the strangest-ever US election cycle finally comes to a close, the financial services sector searches for clues about the regulatory leanings of the major…
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Decoding ATM transaction messages for EMV analytics
by Stacy Gorkoff — marketing, INETCO
You might have reached "all ATM terminals go" EMV nirvana, but that doesn't necessarily mean that you're out of the chargeback zone — yet.
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Did the CFPB just become 'a political football'?
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
This week, a U.S. Court of Appeals granted the financial industry a long-wished-for curb on the unfettered power of the Consumer Financial Protection Bureau.
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Too big to die?: Debating the future of cash
by Mike Lee — CEO of the ATM Industry Association, ATM Industry Association
Pro- and anti-cash factions faced off at last week's Bank Customer Experience Summit in Chicago to debate the question, 'Is it time to kill cash?'
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Mobile: Not a unique channel, but an integral part of every delivery channel
by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC
Today, few financial transactions cannot be completed in full or in part on a smartphone or tablet; they've become such an integral endpoint that all channels…
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Mike Keller reflects on 10 years of fighting for the legislative interests of ATM owners
by Alicia Blanda — CEO, Blanda Marketing
After more than 10 years co-chairing the ATMIA government relations committee, Keller will step down in 2017. Here, he shares his thoughts on GRC…
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What UK scrutiny of the Diebold Nixdorf deal signifies
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The UK Competition Markets Authority wants reassurances that the Diebold Nixdorf combination will not harm the ATM market in Great Britain. But what does this…
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In the mood to steal? You might be out of luck!
by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC
Could the role of the humble ATM evolve to the point that it is able to talks good guys and bad guys, too, out of taking cash?
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Banking on customer experience
by Mike Lee — CEO of the ATM Industry Association, ATM Industry Association
ATM Industry Association CEO Mike Lee explains why he intends not to miss the 2016 Bank Customer Experience Summit this September in Chicago.
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7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.
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4 ways to promote your ATM business with social media
by Alicia Blanda — Chief Marketing Officer, Blanda Marketing & Public Relations
Social media does not have to be difficult. With the right tools and planning, it can serve as a heavyweight marketing and customer service tool — without…
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Life without limits? Say it isn't so!
by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC
We all recognize the principle — or at least understand it, even if we don't believe it applies to us — that if it seems too good to be true, it very likely is.
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Smartwatch Ado About Nothing (or, How to get rich slowly as an ATM fraudster)
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
There's been a lot of hoopla lately about a group of researchers who developed an algorithm for stealing PINs from smartwatches. But as ATM fraud headaches go…
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