The whats and whys of EMV noncompliance at merchant-owned ATMs

by atm Atom — blogger, atmatom

If you are an IAD or ISO with processing agreements currently in force for independently owned, EMV-noncompliant ATM locations, the $64,000 chargeback question…

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric…

As 'ATM-ageddon' looms, what do we hear? Crickets

by atm Atom — blogger, atmatom

With less than a month to go before the VISA ATM liability shift deadline, you might expect a frantic, last-ditch effort by ATM operators to get their machines…

Like shooting fish in a barrel: How to land merchant ATM sites after EMV

by atm Atom — blogger, atmatom

Nearly 200,000 merchant-owned ATMs will not be EMV capable by the October Visa ATM liability shift deadline. So how does this movie end? While there are a…

Madness in the midday sun: Time-to-cash is all that matters

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

It takes so many extra steps now to get cash from an ATM. The interrogation lasts for several screens as we are prompted for this and that. But at the height…

Half a million strong: A salute to the much-maligned ATM

by atm Atom — blogger, atmatom

The United States can now boast of having half a million ATMs (three-quarters of them independently operated) reliably serving citizens all over the nation …

An ATM rock star

by ATMIA,

In the ATM business, as in the music business, success is about finding the right group of people to work with and thinking creatively with them in order to…

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening…

Why fintechs outperform FIs in offering a meaningful mobile experience

by Will Hernandez — Editor, NetWorld Media Group

FIs need to find a way to create and maintain meaningful relationships with customers. While that might sound like something out of the cliché handbook, it's a…

How a university ad launched a worldwide business

In the mid-nineties, ATM operator North American Cash Systems realized that their cash situation was completely out of control. Software seemed the obvious…

The 'Galacticos' score at a winning ATMIA event

by Ron Delnevo — Chairman, Cash and Card World

Who are the Galacticos? Only the leading figures in the payments industry who came together for the ATM Industry Association's dazzling new European event …

4 ways to make your ATM business more like Amazon

by Alicia Blanda — Chief Marketing Officer, Blanda Marketing & Public Relations

Amazon continues to provide a high-level example of catering to customers. By studying their methods, ATM companies can pinpoint the practices that have led to…

An ITC ruling for Hyosung brings the patent bout with Diebold right back to a draw

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The bell has rung on the latest round of the Diebold-Hyosung patent matchup. The contenders have retreated to their corners with gloves raised in victory, but…

The war on plastic

by atm Atom — blogger, atmatom

Initially hailed as innovative, it appears that Visa's 'war on cash' is in reality a war on merchant profitability and customer payment choice. However, a 'war…

With 'cashless challenge,' Visa puts its own interests ahead of consumers'

by Mike Lee — CEO of the ATM Industry Association, ATM Industry Association

Last Wednesday, Visa distributed a  press release touting its "Cashless Challenge" campaign in the U.S. 

How the Sautners came to have a thriving cash logistics business … and a lonely cat

Johannes and Margit Sautner have built their thriving international business on dedicated teamwork and a lot of midnight oil.

A vanishing breed? EMV and the retail ATM

by atm Atom — blogger, atmatom

It seems likely that only serious chargeback pain or terminal shutoff will prompt many US merchants to upgrade their ATMs to perform EMV transactions. Even…

How elotes and tamales keep a cashless society at bay

by Will Hernandez — Editor, NetWorld Media Group

A Chicago neighborhood is one example of the many anomalies when it comes to the digital discussion and pushing mobile payments forward.

Squeezing cost out of your ATM ops with cash management solutions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Accurate cash forecasting can be hard. But ineffective cash management can be hard on the bottom line — especially when it comes to ATM operations. NCR offers…

Diebold gets a win — though not quite a victory — in its ATM patent battle

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Diebold Nixdorf got the ruling they sought against Hyosung in their petition to the ITC, but it won't stop the import to the US of a single Hyosung ATM or…