Are your ATM fees driving away cardholders?

by Rebecca Hellmann — Director of Marketing, FCTI

Cash may be on its way out, but the trip looks to be slow, tedious and accomplished by fits and starts. In the meantime, more than three-quarters of consumers…

4 ways FIs are fighting ATM upgrade fatigue

by atm Atom — blogger, atmatom

Nearly 80 percent of financial institution-owned ATMs in the U.S. will have to be replaced or upgraded to support Windows 10 — so what's an FI to do? Many…

ATM safety: A global consumer perspective

As banks migrate transactions away from tellers, making ATMs the default channel for basic banking transactions, it becomes increasingly important that…

Gen Z comes of age ... in the age of digital banking

Move over millennials. Gen Z is on the scene and ready to leave its mark on banking and payments. Born after 1999, members of this demographic view the world…

ATMs going, going, already gone?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

I have begun observing that there are fewer and fewer ATMs in places where I used to see them — at airports, railway stations and malls.

1 simple way to make merchant cash management a snap

by atm Atom — blogger, atmatom

Admittedly, cash sales present merchants with challenges — the cost of theft and shrinkage and the time spent separating and counting notes, filling out bank…

Sweden's far from accidental journey to a cashless society

by Ron Delnevo — Chairman, Cash and Card World

Sweden's apparent move toward becoming the planet's first cashless state is clearly neither accidental nor simply the outcome of choices made by the Swedish…

ATM Marketplace: May Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

ATM deployers are looking ahead: In May, the first and second most-read stories were concerned with the future of the industry. The remainder of the top five…

A mixed bag: US banking reg rollbacks are met with approval and alarm

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In May, President Trump signed a flurry of legislative measures, keeping a campaign promise to roll back bitterly opposed rules and regulations levied against…

Payments innovation requires smarter testing

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities…

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some…

How clean power can charge up the profitability of your ATMs

by marvin bowers — Global Sales Director, ACG

Some new and refurbished ATMs seem to have constant service issues after installation. Occasionally, the issue is simply a defective machine or part. But, most…

Can cash and digital payments coexist?

One clear conclusion we can make, based on recent trends in the financial services industry, is that the increasing prevalence of new transaction methods does…

Windows 10 migration for ATMs: The Microsoft timer ticks again

Even as migration to Windows 7 was taking place, ATM software experts warned that the OS was sure to be short-lived. As predicted, Microsoft made the official…

Our money may be green, but it's not about to die!

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

It has been a very busy period for me, and more than a month since I last posted to the ATM Marketplace blog. A heavy travel schedule took me to the heart of…

Measuring ROI for ATM upgrades

Making the calculation to upgrade or replace an older ATM can be difficult. ATM Marketplace asked Marvin Bowers, vice president of global sales at ACG, what…

When ATM cash recycling makes sense

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Neill Harris of NCR Corp. offers an in-depth look at the demonstrated benefits of ATM cash recycling, and the three simple steps that all deployers — whether…

Is your ATM business missing out on social media sales?

by Alicia Blanda — Chief Marketing Officer, Blanda Marketing & Public Relations

Studies indicate that social media users spend 20–40 percent more with companies that engage with them via social media — and they rely on social media…

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny…

The problem of product obsolescence — and what the ATM industry is doing about it

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A broken-down washing machine got me thinking about the economics and environmental implications of obsolescence — and what the ATM industry is doing to lessen…