ATM Marketplace: September Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

First, September rolled around, then the school buses, then the sixth annual Bank Customer Experience Summit in Chicago, where bank executives and subject…

ATMs and the rise of financial inclusion in India

In India's underserved communities — such as rural areas — millions lack access to financial services. While financial inclusion is a huge challenge, it is…

How to protect your ATMs against jackpotting

ATM jackpotting attacks are a crippling threat to financial institutions and independent ATM depl in any way, ATM deployers can lose a great deal of money in a…

5 takeaways from the 2018 Bank Customer Experience Summit

by Will Hernandez — Editor, NetWorld Media Group

An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer…

How to prevent ATM cash-out attacks in your payments environments

Whether you are a financial institution or payment processor, having end-to-end visibility into your payments systems is mandatory when it comes to preventing…

ATM Marketplace: August Top 5

August. The dog days of summer, when you can fry an egg on top of an exterior, free-standing ATM if the sun hits it just right. We think of August as a slow…

'But this is how we've always done it!': 5 ways your FI can break down barriers to a digital mindset

You can no longer look at digital as a distinct channel serving a specific segment of your customer base. Every consumer is a digital consumer, and to be in…

Biometric security: One size does not fit all

Biometrics has rapidly expanded to consumer applications such as payment services and ATM cash withdrawal in high-fraud markets. By 2020, nearly all smart…

Back to the future: An argument for the 'retro' bank ATM

by atm Atom — blogger, atmatom

After years of expensive operating system migrations and routine hardware obsolescence, many financial institutions are skipping the upgrade ritual and going…

6 sound bites from CONNECT: The Mobile CX Summit

by Will Hernandez — Editor, NetWorld Media Group

One of the overarching themes in this year's event held in Chicago was the importance of design, whether in a mobile app, a loyalty program, or delivery…

5 key characteristics of a digital banking mindset

Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Frankly, digital is no longer an expense; it's a necessary…

Keeping up with ATM security technology: Let the task determine the tool

Today's security technologies might be automatic, but success with them isn't, necessarily.

Podcast: A conversation with Citi about loyalty programs and the mobile experience

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, Citi managing director of customer engagement and innovation talks with host Will Hernandez about the challenges and rewards of implementing a…

Financial services need to test payments systems, not people's patience

Financial systems outages stop customers from accessing and spending money as they normally would. The growing incidence of outages — particularly in the U.K.

Cash, cards and customer choice: What's a merchant to do?

As noncash payments take the lead some merchants are deciding that they no longer want to accept cash. But while there are costs to managing cash (and digital…

New threats demand renewed attention to ATM physical security

With the number of brute force attacks on on ATMs on the rise — and, if they are successful, the potential to lose tens of thousands of dollars in just a few…

ATM Marketplace: July Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

July can be a slow, sleepy summer month. Or not. At ATM Marketplace it was definitely "or not," as we worked to bring you the latest on ATM security-related…

The Internet of Things makes tokenized payments more important than ever

The Internet of Things opens the window to more convenient transaction methods for consumers — and to new methods of cybercrime and data breach. This makes…

Why there's no escaping Windows 10 migration

Although there is the possibility of a future non-Microsoft OS for ATMs, such a solution has yet to be implemented or fully embraced by the industry. In the…

Keeping up with the millennial generation ... at the ATM

Millennials — the "experiential" generation — have been steering away from large, corporate brands and toward smaller, less well-known companies that reflect…