ATM Marketplace: February Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Diebold Nixdorf and NCR Corp. held earnings calls in February, but there wasn't much to love in the companies' revenue reports. Those were our top two stories…

Satisfied service techs: The No. 1 factor in ATM uptime?

Field technicians are equal parts engineer, mechanic and MacGyver. They are also some of the best ATM sales and customer service people in the business. Which…

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to…

Sticks and carrots: Why a plan to redistribute ATMs in the UK is bound to fail

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Penalizing independent ATM deployers in the U.K. for having "too many" ATMs in urban areas is possibly the least compelling way imaginable to persuade them to…

Will UK banks break Link?

by Ron Delnevo — Chairman, Cash and Card World

Some U.K. banks threaten to leave the Link UK Network without drastic cuts to interchange fees that enable customers to get cash from conveniently located…

What a washing machine trade war might mean for ATMs

by atm Atom — blogger, atmatom

What would it mean to ATM deployers in the United States if the Trump administration's "America First" policy were to extend beyond new tariffs on Korean-made…

ATM Marketplace: January Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For ATM operators, two subjects were top of mind last month: The future — it being the start of the new year; and security — malware being a fast-growing ATM…

5 strategies to improve email open rates

by Alicia Blanda — Chief Marketing Officer, Blanda Marketing & Public Relations

Because of its continuing popularity, email has grown to be a marketing staple for businesses. Here's how to ensure that your message stands out in your…

Supreme injustice?

by atm Atom — blogger, atmatom

The U.S. Supreme Court will decide whether online merchants must collect taxes on out-of-state sales. The nationwide implementation of such a rule would…

The future of cash and digital payments

It is undeniable that the payment landscape is changing, and that electronic money is a key part of this. However, technological advancements are also being…

ATMIA US Conference 2018: In Vegas, expect the unexpected

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

It is the need to deal with the unexpected that permeates the agenda of this year's ATMIA US conference: "Securing banking technology in the Internet of…

ATM forecasts and fortunes for 2018

by atm Atom — blogger, atmatom

Blogger Daryl Cornell of Triton Systems offers five fearless predictions for 2018 — along with the caveat that any or all might be "off the mark, highly…

What O. Henry and a telephone index taught me about cash

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The short story, "The Gift of the Magi," and the memory of a long-ago Christmas shopping trip to a downtown dime store reminded me recently that a statement…

An ATM business built on big ideas — and brotherhood

by Alicia Blanda — Chief Marketing Officer, Blanda Marketing & Public Relations

If there were a handbook titled "ATM Business-building for Dummies," Rule No. 1 probably would be "NEVER go into business with family." But the band of…

What a 'Star Wars' video game can teach the banking industry about customer expectations

by Will Hernandez — Editor, NetWorld Media Group

If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no…

'Gimme shelter': A tale of cyberwar, bank panic and ATM cash

by atm Atom — blogger, atmatom

Imagine for a moment that North Korea or some other rogue state successfully launches a cyberattack against a U.S. bank. Then consider how the ensuing spike in…

Growing up in the ATM industry

by Alicia Blanda — Marketing & Public Relations, Blanda Marketing

More than financial support for the family, Cesar Zambrano's garage-based ATM business — now grown into an international sales and service organization …

How Brits got easy ATM access — and could lose it just like that

by Ron Delnevo — Chairman, Cash and Card World

IADs in the UK have always fought an uphill battle. The fight will become harder still — in fact, hopeless for some — if the banks that own the Link ATM…

The ATM world is in for a seismic shift ... Are you ready?

by atm Atom — blogger, atmatom

The speed and magnitude of the recent changes seen in major Western ATM markets cannot be overstated. It will likely be the ability to quickly adapt — or not …

My transaction was rejected — and it was a deposit!

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

"Check rejected for technical reasons," the screen said. What? I had endorsed it correctly and it all looked good, but rejected? Not even accepted and flagged…