Video teller machines will cost jobs, protestors say

November 25, 2013

Bank tellers in New York recently took to the sidewalk to protest the installation by Bank of America of ATMs with teller assist. The activist tellers said the…

The 2014 ATM Comparison Guide: Sorting apples from oranges

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Oranges-to-oranges vendor specs help take the guesswork out of determining which models best meet a deployer's needs.

Covera, EFT Source to provide instant issuance solution to CUs

November 20, 2013

EFT Source Inc., a provider of turnkey card programs for ATM and debit cards for financial institutions, and Covera, a provider of debit, credit and ATM…

Cash recycling ATMs catch on at UniCredit

November 11, 2013

UniCredit, a Milan, Italy-based banking and financial services company with more than 9,000 branches, is adding cash recycling capabilities to the ATM fleet at…

Where do paper ATM receipts fit in a digital world?

Like cash itself, paper ATM receipts will continue to be the preference of many consumers, so make the most of yours.

Wincor World 2014 to focus on branch processes, customer experience

November 8, 2013

Today, the financial services market is dealing with the question of how to implement improved customer service while optimizing the cost position for the bank…

Community banks embracing branch reinvention, too

November 7, 2013

Major U.S. banks have been engaged in branch reinvention for a few years. Now smaller players are beginning to embrace the trend, as well.

Study: The technologies FIs are using to meld self-service and semi self-service

October 23, 2013

In new a new research report, "Interaction and Advice via Evolving Banking Channels," Mercator Advisory Group looks at the practical ways in which financial…

How Wells Fargo continuously improves the ATM customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The FI aims to give customers what they want in their ATM and branch experience before they even realize that they want it.

Impressive ATMs

by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions

ATM manufacturers have enjoyed years of success with models that had only slight modifications in their appearance and functionality. Mostly, the units have…

Credit Union One taps Fiserv DNA

October 17, 2013

Credit Union One, a Ferndale, Mich.-based FI with $810 million in assets, has selected the DNA account processing platform from Fiserv."The open architecture…

Datacard expands MX card issuance suite

October 17, 2013

Datacard Group, a provider of card personalization solutions, has announced the expansion of its MX card issuance product suite with the Datacard MX8100 card…

ARCA outfits Suncoast Schools FCU mobile branch with cash recycler

October 15, 2013

Florida's largest credit union, Suncoast Schools Federal Credit Union, with $5.4 in assets, has upgraded the cash recycler in its mobile branch with the…

GRG talks cash cycle solutions at 8th annual Global Customer Exchange

October 14, 2013

The subject was streamlining the cash cycle as GRGBanking hosted its 8th Global Customer Exchange Sept. 23–25 in Guangzhou.

For BofA banking centers, it's a new generation

October 2, 2013

Bank of America has launched a new generation of "express" banking centers that cater to the customer's desire for convenience. These facilities offer a more…

Study: Vantiv profiles the 'omniconsumer' of the future

October 1, 2013

Payment processing services provider Vantiv Inc. has released a new primary research study on the impact of omnicommerce and mobile banking trends on consumers…

Cummins Allison adds ATM line

September 26, 2013

Cummins Allison, a provider of coin, currency and check handling solutions, has announced the expansion of its product portfolio to include ATMs. The company…

Cummins Allison, CTS partner on check processing solution

September 24, 2013

Cummins Allison, a provider of coin, currency and check handling solutions, is expanding its portfolio to include the full line of CTS LS series check…

Digital Check debuts 150 doc-per-minute check scanner

September 17, 2013

Digital Check Corp., a provider of check scanners for remote deposit, branch back counter, and teller window capture, has introduced the TellerScan TS240-150…

Converging channels, emerging opportunities

The secret is to let consumers interact with their bank with as few restrictions as possible.