3 reasons why FIs need a drive-through transformation strategy

by Terrina Rishel — CEO, ATM Authority, LLC

Consumers have come to expect that they can run virtually all their errands without getting out of their vehicle. Today businesses in almost all industries…

FirstMerit Bank kicks off branch network optimization project

May 14, 2014

FirstMerit Bank N.A. has retained Diebold Inc. to carry out an assessment of branch and self-service networks in selected markets. Diebold Advisory Service…

Study: Instant issuance of debit cards - the newest best practice

May 9, 2014

The technology for instant issuance debit cards has been available for years, but both provider uptake and consumer awareness have remained low. However…

ATM fee cuts will cost S African banks millions

April 25, 2014

South African banks could lose millions due to a decision by the nation's reserve bank to cut interchange fees for ATMs, a report by Business Day Live said.

Cash recycling transforms branch processes for Top 10 FCU

April 22, 2014

Security Service Federal Credit Union, one of the largest CUs in the United States, was looking to reduce branch inefficiencies while improving both security…

U.S. Bank completes fleet-wide ATM upgrade

April 22, 2014

U.S. Bank has announced the completion of a major upgrade to its 5,000-ATM fleet in an overall strategy to implement new technology and machine enhancements.

Colorado FI opens a new market with a new branch model

April 18, 2014

Glenwood Springs, Colo.-based Alpine Bank has expanded into a new market with a new branch model. The FI's recently opened location at Denver's Union Station…

Cummins Allison JetScan iFX certified by VSoft

April 11, 2014

Cummins Allison has announced that its JetScan iFX cash, check and document scanner is now certified on the VSoft Branch Capture solution. The certification…

Hitachi-Omron achieves Indian market milestone

April 8, 2014

Rapid growth in India's economy and financial services sector has spurred a rising demand for deposit-enabled ATMs. Underscoring this fact, Hitachi-Omron…

Glory extends UW series banknote sorter range

March 27, 2014

Cash management solutions provider Glory has introduced two new models in its UW range. The 12-pocket UW-700 and 16-pocket UW-800 address the needs of…

There’s more to branch transformation than ATM deposit automation

by Terrina Rishel — CEO, ATM Authority, LLC

Facing today's consumer demands, financial institutions are becoming increasingly aware of the need to offer an omnichannel experience. Annual growth rates are…

Regional FI pushes 'pods' for self service

February 18, 2014

Webster Bank, a Connecticut-based regional bank with $21 billion in assets, has announced the ongoing optimization of its banking centers, including plans to…

Kansas bank embraces universal teller concept

February 5, 2014

Leawood, Kan.-based Alterra Bank has made the move from a traditional teller line format to a universal banker approach that allows staff and customers to…

ATMs play a role in FIs’ omnichannel goals

by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM

Mercator Advisory Group's recent "2013 ATM Market Benchmark Report" examines the ways in which the ATM channel is assisting financial institutions in their…

2014 ATM software trends survey now open

January 27, 2014

The online survey for the 2014 ATM Software Trends and Analysis Guide is now open and survey co-sponsors KAL and ATM Marketplace are sending out an invitation…

In 2014, Wincor World revolves around the customer

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Europe's ATM giant is ready to implement its ambitious global growth strategy customer by customer, answer by answer.

Nedbank manages rapid growth with transaction performance monitoring

January 14, 2014

Having grown by more than two million individual and small business clients over the last two years, South Africa's Nedbank recognized that, in the face of…

3 reasons why video teller devices need their own strategy

Would you treat a teller like an ATM? Then why lump a video teller device in with your ATM fleet? 

The case for self-service coin counting at the branch

As FIs sharpen their focus on enhancing the consumer experience through self service, it's an idea worth exploring.

RBS concentrating on customer experience

November 25, 2013

The Royal Bank of Scotland this year announced its intention to provide an improved customer experience, even as it closes approximately 10 percent of its…