Self-service kiosks: Unlocking benefits for banking

by William Stutzman — Director of Strategic Initiatives, Ventus Global Network Solutions

Self-service kiosks are becoming vital parts of many businesses, including banking. But what is a self-service kiosk and why is it so important to think about?

How to pull off a successful branch renovation

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and…

Travelex debuts click-and-collect in Hong Kong

April 12, 2024

Travelex, a foreign exchange brand, has launched its online click-and-collect service in Hong Kong.

2024 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

April 11, 2024

The survey for the 2024 ATM & Self-Service Software Trends report is now up. This is the 17th year for the report, which is sponsored by KAL ATM Software.

Bitcoin Depot surpassing 8K ATM goal

April 11, 2024

Bitcoin Depot is set to surpass its goal of deploying 8,000 Bitcoin ATMS a few months ahead of schedule.

How banks can improve customer experience with surcharge free ATMs

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Surcharge free ATMs allow banks to expand their services outside of branches.

Regions Bank intros financial literacy program

March 28, 2024

Regions Bank announced a program to help customers with financial education and confidence, which will begin in April with free Next Step seminars and…

How can banks operationalize customer insights?

CX expert Shelly Chandler of EvolveCX Consulting shares how banks can transition data into actionable insights in today's episode of CX Innovators.

Non-bank ATMs have hidden opportunities amid challenges

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

IADs have taken big hits in recent years, but consumers still want their services. IADs need to take these key strategic steps for success.

AI will transform banking

by Mark Aldred — Head of Sales, Auriga

Banks can use AI to improve customer experiences, provide a more personalized touch to their services, streamline branch management and bolster security.

Auriga partners with Nationwide to improve ATM channel

March 14, 2024

Auriga has partnered with Nationwide Building Society, a U.K. financial institution with more than 600 branches, to improve its ATM channel. In particular…

AI's next big step for banking is data processing: First Internet Bank CEO discusses

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

First Internet Bank CEO David Becker believes that banks should take a "forward looking approach" with AI, especially in the area of data processing.

Make Your ATM Network More Secure

ATM attacks may differ in methods and intensity across regions, but many common global attack patterns exist. Some of these attacks are escalating at an…

Presented by Diebold Nixdorf

Bringing the ATM to the cloud

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

With cloud-based tech, ATM operators can deliver the same customized experiences as smartphones.

Nominations open for Bank Customer Experience 2024 Awards

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Nominations are officially open for the 2024 Bank Customer Experience Awards, which will be presented at the jointly held Bank Customer Experience Summit and…

How to purchase bitcoin at a Bitstop ATM

Erik Halvorssen, head of distributor success at BitcoinATM.com shares how to use a Bitstop ATM to purchase bitcoin in a product demo.

Gain From Market-Leading ATM Availability

Discover how financial institutions combining DN Series and DN Availability Management Solutions powered by Diebold Nixdorf's data intelligence ensure their…

Presented by Diebold Nixdorf

Gold ATM delivers gold-backed currency

Jorge Fernandez of Genesis Coin talks about the new Gold ATM in a live product demo.

DPL Wins Prestigious ATMIA Peter Kulik Innovation Award for Hercules AI at ATMIA 2024

DPL, a leading provider of managed connectivity in the IoT industry, proudly announces its receipt of the esteemed ATMIA Peter Kulik Innovation Award at the…

ATM fees: Debunking misconceptions

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

ATM fees can be a major point of contention for consumers. No one likes to pay for a service that they are used to receiving for free by using their bank's…