NCR's new SelfServ ATM family receives certification

The certification process reflects an important industry requirement to quality check and test all new software and hardware planned for integration into a financial self-service channel.  With NCR SelfServ running NCR's APTRA software, the certification testing included NCR's increasingly popular Intelligent Deposit functionality.

Brian Bailey, NCR vice president of Financial Industry Marketing, said, "We are pleased to say that in every case, the tests were completed successfully.  Because the new NCR SelfServ family was designed to maximize component features across the range, it speeds up and simplifies the testing process.  As a result, we can offer our joint customers a progressive solution that truly differentiates itself in terms of functionality, manageability, security and ease of use."

Eben Esterhuyse, product manager for Postilion, said, "As a leading provider of software solutions for self-service banking and payments and one of the first to test the new range of NCR SelfServ ATMs, we are pleased to see this latest advancement in self-service technology.  The new NCR range of ATMs offers financial institutions new capabilities, and the improvements to module layout and transaction consistency should simplify support of new functionality going forward and improve time to market."

Richard Duvall, senior product manager for ACI Worldwide, added, "Our testing confirmed that NCR's self-healing modules, enhanced serviceability and reduced media replenishment design resulted in improved availability, which is key for self-service solutions."

According to a release issued by NCR Corp., the new SelfServ family's unique self-healing technology allows the ATM to automatically and quickly recover from "soft" failures with no need for service intervention.  The cost of poor ATM availability can result in decreased customer service and loyalty. In addition to increased consumer availability, several NCR SelfServ enhancements make servicing faster and simpler, especially for branch or cash-in-transit staff performing first-line tasks, according to the release.

Following extensive customer and consumer testing, NCR formally introduced NCR SelfServ to the global marketplace in late January 2008.