Fiserv acquires real-time payments platform with Dovetail purchase

August 22, 2017

Fiserv Inc., a provider of financial services technology solutions, has acquired Dovetail Group Ltd., a provider of bank payments and liquidity management…

Japanese FI to roll out mobile ATM to serve rural, elderly customers

August 22, 2017

Japan's Shimane Shinkin Bank has announced plans to introduce its first mobile ATM in November to serve elderly Japanese in rural areas without access to bank…

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening…

5 ways to build loyalty with digitally demanding consumers

With new fintech companies providing sharp competition, it is more crucial now than ever that retail financial institutions gain a better understanding of…

California CU delivers 'better banking experience' with direct-deposit coin counters

August 17, 2017

Cummins Allison, a provider of ATMs and coin, currency and check processing solutions has teamed with Wescom Credit Union, of Pasadena, California, to add…

When is a bank robbery not a bank robbery? When it's a bank ATM

August 15, 2017

A lecturer at Birmingham City University in the Midlands region of England has put forward an interesting theory to explain a rash of ATM ram raids in that…

Ethiopian FI taps NCR for additional ATMs, improved uptime

August 11, 2017

Commercial Bank of Ethiopia, that nation's largest financial institution, is expanding its ATM network with the addition of 200 NCR SelfServ ATMs, while aiming…

The world's busiest airport? Yes. The world's busiest ATMs? Not so much

August 11, 2017

Atlanta might have the world's busiest airport, but the same distinction does not extend to ATMs at Hartsfield-Jackson International.

Airtel Payments Bank partnership turns gas stations into cash points

August 10, 2017

India's Airtel Payments Bank, a subsidiary of the Airtel mobile network, recently announced a strategic partnership with Hindustan Petroleum Corporation Ltd.

NCR deploys Windows 10 IoT enterprise software in global first

August 9, 2017

NCR Corp. has announced its deployment of Microsoft Windows 10 Internet of Things Enterprise software with a major European financial institution.

Never Mind Cash, Is the Card on its way out

Did you see this recent report “An app-etite for banking” by the BBA (now part of UK Finance)? It found that over the past five years, UK consumers have been…

First National Bank of Omaha finds strength in a growing branch network

Expanding the options for customers to communicate and transact with us outside the branch doesn't necessarily translate to the end of the bank branch as we…

Kenya's largest bank downsizes ATM fleet

August 4, 2017

Equity Bank, Kenya's largest bank in terms of customer numbers, is downsizing its ATM fleet as customer migrate to other channels, such as agency and mobile…

NatWest celebrates in style with 50th anniversary ATM promotion

August 4, 2017

On July 31, 1967, NatWest Chairman Duncan Stirling made the first ever withdrawal from the first-ever NatWest ATM at the bank's Victorian branch in London.

Diebold, Rakbank collaborate to add Samsung Pay cardless access at ATMs

August 4, 2017

The National Bank of Ras Al Khaimah, a leading bank in the United Arab Emirates, has partnered with Diebold Nixdorf to launch Samsung Pay on Rakbank ATMs.

Co-op shared branch network captures No. 2 spot among retail FIs

August 3, 2017

The Co-op Shared Branch network has overtaken Chase in terms of number of branch offices to become the nation's second largest network of financial institution…

6 essentials of a customer loyalty-building mobile banking app

To remain in the digital vanguard and to win and retain customers, financial institutions need to design their digital offerings with some very specific…

Nearly half of US consumers rate identity, banking fraud as chief concerns

August 1, 2017

Forty-four percent of U.S. consumers rate identity theft and banking fraud as their top concern, according to the most recent consumer finance trend research…

In India's booming ATM market, some providers are pulling back on fleet size

August 1, 2017

India's HDFC Bank has downsized its ATM network — a first for the bank in India's teeming ATM market.

How to become a surcharge heavyweight

ATM deployers can use big data to increase surcharge revenue by more than $1,000 per ATM, per year. Here's how …