Ethiopian FI taps NCR for additional ATMs, improved uptime
Commercial Bank of Ethiopia, that nation's largest financial institution, is expanding its ATM network with the addition of 200 NCR SelfServ ATMs, while aiming to improve uptime across the network with the implementation of NCR Aptra Vision, according to a press release from NCR Corp.
Aptra Vision multivendor ATM management software allows CBE to combine data from assisted and self-service devices for incident management support and real-time access to transaction data on the bank's self-service networks.
The platform's ability to indicate exactly which ATMs require maintenance or cash replenishment can assist CBE to make faster business decisions and improve the availability of its self-service channels, the release said.
"Ensuring that the new ATMs we introduce are supported by NCR's innovative Aptra Vision software is a big step forward, as it allows us to achieve operational excellence, reduce cost and improve customer experience," Addis Tilaye, CBE Director of e-Payment Process, said in the release.
"Undisrupted services, complete control of all the banking channels and being available to customers when and where they want remains a key priority for financial institutions," said Dimitri Kanellopoulos, channel leader for Africa at NCR Corp. "The ability of Aptra Vision to combine and analyze granular details on every consumer transaction across all self-service devices gives CBE maximum control of all the services and payment channels, enabling them to react in seconds rather than hours."
Companies: NCR Corporation