Cardless cash transactions: Do consumers care?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Yes, they do. Which is why the ATM industry has seen a steady stream of rollouts this year — not only by financial institutions, but also by independent…

Survey: Consumers say banks are behind the fintech curve

October 26, 2016

Sixty percent of Americans believe banks are failing to keep up with their needs in today's connected world, and nearly as many (57 percent) believe…

Fiserv, Early Warning leap into P2P payments with Zelle

October 26, 2016

Fiserv has announced that several financial institutions, including Ally Bank, Bank of the West and BECU, have committed to join Early Warning's Zelle Network…

Mobile-only survey measures millennials' banking preferences

October 24, 2016

If you're one of those Americans who still clings to the notion that facts matter, we have for you the results of yet another study investigating the banking…

Report: Consumers are embracing biometric ID; banks should, too

October 24, 2016

As a result of advancements in mobile phone technology, consumers have come to embrace biometrics as a means of secure authentication.

Banco Popular pilots advanced analytics solution from Diebold Nixdorf

October 21, 2016

Banco Popular, the largest bank in Puerto Rico, is partnering with Diebold Nixdorf to pilot advanced predictive maintenance analytics.

FIs get a sharper view of card portfolio performance with SmartLook

October 20, 2016

Payment solutions provider TMG has launched or enhanced several data analytics solutions for its credit and debit card-issuing clients.

Partnership to provide biometric ATM access for India's underbanked

October 19, 2016

Ujjivan Financial Services Ltd., a pan-Indian microfinance institution in the process of becoming a small finance bank, has announced that it will provide ATMs…

Branch transformation and the role of the self-service device

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Ask Nancy Daniels of Nautilus Hyosung America and she'll tell you that hardware is the last thing — not the first — to consider when reimagining an…

Mountain America CU takes member service to new heights with ATM branding agreement

October 6, 2016

Mountain America Credit Union has signed an ATM branding agreement with Cardtronics giving its members surcharge-free cash access at ATMs in…

Florida FCU turns to Vantiv for transaction processing, card security

October 6, 2016

Vantiv Inc., a provider of payment processing and technology solutions, has been selected by McCoy Federal Credit Union to provide processing services.

Canadian CUSO names Diebold Nixdorf as strategic partner serving 300 member CUs

October 6, 2016

The Canadian Credit Union Association, which represents more than 300 credit unions and caisse populaire banking cooperatives outside of Quebec, is partnering…

FNB of Pennsylvania, Fiserv intro card control module for mobile banking app

October 6, 2016

First National Bank of Pennsylvania, the largest subsidiary of FNB Corp., has upgraded to the latest version of Fiserv Mobiliti Advantage mobile banking and…

Cummins Allison teams with Cali CU on branch transformation solutions

October 5, 2016

Cummins Allison, a provider of ATMs and coin, currency and check processing technology, has partnered with allU.S. Credit Union of Salinas, California, to…

API developer portal lets FIs create custom fintech applications

October 3, 2016

NCR Corp. has launched a cloud-based developer portal that allows financial institutions to build their own digital banking applications to meet the unique…

German FI uses 'digital playground' to help customers overcome techno-phobia

September 30, 2016

German savings bank Kreissparkasse Goeppingen has been using the NCR Innovation Experience Room to increase digital literacy among its employees and customers…

Diebold Nixdorf announces initiative to 'crowdstorm' next-gen financial services

September 27, 2016

Diebold Nixdorf has announced a crowdstorming project aimed at creating new consumer services for financial institutions operating in an increasingly digital…

How Umpqua Bank answered the question, 'What business are we in?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

Bankers get straight talk — and surprising insights — from millennials

by Will Hernandez — Editor, NetWorld Media Group

A panel at the Bank Customer Experience Summit brought together college students from the University of Chicago to share their opinions on banks, payments and…

Fintech trust starts with the customer experience

Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.