Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the…

Barclays to launch trio of solutions for cardless cash at ATMs

November 30, 2016

Barclays is launching the U.K.'s first contactless mobile cash service, allowing customers to withdraw cash with a tap of their Android smartphone or…

UK bank calms cash machine users with classical music

November 30, 2016

The majority (85 percent) of Brits don't know how much money is in their bank account. Which might explain why close to one third (29 percent) feel nervous or…

3 keys to successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are…

ATM managed services: The cure for a crowded plate?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It can take a whole lot of time, money and effort to run an advanced ATM network. And this can hinder a financial institution from doing more of what matters…

Chase Pay officially debuts with acceptance at Best Buy, Starbucks

November 22, 2016

Chase has officially launched its Chase Pay app, which the financial institution introduced in October 2015 at the Money20/20 conference in Las Vegas.

NCR rolls out new account service terminal for European markets

November 17, 2016

NCR Corp. has added new account service systems to its portfolio with the NCR SelfServ 19 Print and NCR SelfServ 19 Select. The terminals, which feature a…

Cybercriminals not just focused on 'big guys,' fraud expert warns

November 17, 2016

In recognition of International Fraud Awareness Week, happening Nov. 13-19, TMG Fraud Prevention Manager Ashley McAlpine is warning that distributed denial of…

Diebold Nixdorf: After the crowdstorm

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a webinar Tuesday, Diebold Nixdorf offered a detailed overview and critique of five winning concepts in its recent crowdstorming initiative.

US FIs make gains in customer approval

November 16, 2016

A new report by the American Customer Satisfaction Index indicates consumer approval of banks is growing. Bank customer satisfaction overall has climbed 5.…

Italian bank, Gemalto partner on painless process for PIN procurement

November 15, 2016

Turin, Italy-based Banca Intesa Sanpaolo and Gemalto have marked the latest state of their digital collaboration with the introduction of the world's first…

Citi joins the Pays

by Will Hernandez — Editor, NetWorld Media Group

The banking giant joins Apple Pay, Google Pay, Samsung Pay, Chase Pay and other 'pays' on the lengthening roster of digital wallets.

Abu Dhabi FI adopts NCR voice-guided ATM technology

November 14, 2016

Abu Dhabi Islamic Bank will add NCR voice-guided technology to 20 ATMs to enable visually impaired customers to conduct unassisted ATM transactions. The new…

Thai banks waive ATM fees for mourning travelers

November 14, 2016

The Thai Banker's Association has announced that its 15 member banks will waive ATM fees for citizens traveling from across Thailand to Bangkok to pay their…

Monitored or managed? The ATM operator's dilemma

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Advanced ATM functionality can be great for pleasing customers ... but frustrating for the FI whose plate is pretty full as it is.

Adding value with fintech: What's in it for the customer?

At the BCX Summit, Darren Easton of CFSI explained that technology is only as great as its ability to prove to customers that their FI cares about their…

ABA reaches out to US administration in transition with post-election statement

November 10, 2016

Between the ugliness of this fall's U.S. presidential election campaign and its almost universally unexpected result, the American financial services industry…

Tesco Bank confirms online account breach, theft of funds

November 8, 2016

Tesco Bank Chief Executive Benny Higgins has confirmed an online attack on the bank's systems last weekend that, "in some cases, resulted in money being…

5 big ideas in retail banking and how 2 companies came up with them

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On Nov. 15, ATM manufacturer Diebold Nixdorf will unveil winning concepts from its global crowdstorming initiative seeking the brightest new ideas in…

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