Ethiopian banks automate ATM error resolution

August 31, 2016

Fintech, a Kenya-based provider of information technology solutions, is working with the Ethiopian banking community to implement an automated solution that…

Video teller machines enable FI's shift to drive-through model

August 30, 2016

Safe Federal Credit Union has become the first South Carolina-based financial institution to deploy personal teller machines, according to a press release. The…

Mphasis partnerships aim to 'Spark' FIs' digital transformation

August 29, 2016

Mphasis, a provider of IT services and solutions, has launched its "digital acceleration program," called Sparks.

Norway's domestic card scheme OKs new UL test tool module

August 29, 2016

The UL Brand Test Tool has been expanded with the addition of a module for BankAxept, Norway's domestic card scheme.

PNC upgrades, enhances 9K ATMs in advance of EMV liability shift

August 25, 2016

PNC Bank is rolling out upgrades to its 9,000 ATMs to enable EMV transactions. The bank expects to complete its EMV migration process by mid-September…

Shield Your ATM and Your Profits

Protecting your ATM investment is crucial in maintaining profitability. Equipment malfunctions and maintenance requirements resulting from general wear and…

US Bank ATMs accepting donations for disaster relief

August 24, 2016

U.S. Bank accountholders can now use the bank's ATMs to make donations to the American Red Cross to help people affected by recent floods in Louisiana…

Singapore bank debuts GRG video teller technology

August 24, 2016

POSB, a subsidiary of international banking group DBS, has announced the debut of its first POSB video teller machine at the Singapore-based bank's ITE College…

Wells Fargo adopts, endorses solution integrating teller platforms, cash automation hardware

August 18, 2016

Wells Fargo has endorsed a solution by cash automation specialist CFM for integrating cash dispensers and recyclers with teller platforms.

The digital banking experience: 7 ways to put the customer front and center

Functionality alone no longer gets the job done; engagement is where loyalty is truly gained. Guest commentator Mark Kilpatrick offers suggestions for gaining…

NCR Interactive Teller achieves milestone

August 16, 2016

NCR Corp., a provider of omnichannel banking solutions, announced yesterday that it has reached the milestone of 300 installations of NCR Interactive Teller…

POSB Launches First GRGBanking Video Teller Machine in Singapore

POSB VTMs will soon be able to provide round-the-clock branch banking services to customers, with the option of “face-to-face” assistance from bank tellers via…

Banking on customer experience

by Mike Lee — CEO of the ATM Industry Association, ATM Industry Association

ATM Industry Association CEO Mike Lee explains why he intends not to miss the 2016 Bank Customer Experience Summit this September in Chicago.

CheckAlt adds LA lockbox payment processing site

August 15, 2016

CheckAlt, a provider of item and payment processing solutions, has opened a new lockbox processing site in Los Angeles. CheckAlt is launching with Commercial…

FIs not delivering to customer standards for personalized service, study says

August 15, 2016

FIs might feel like they're intently focused on providing a personalized customer experience, but their customers might be seeing things a little differently…

Study: Millennials 2–3 times more likely to change FIs than other age groups

August 12, 2016

New FICO research into why people switch banks found that millennials age 25–34 are two to three times more likely to close all accounts with their primary…

Microfinance institution rolls out mobile banking, ATM cash-by-code with Compass Plus

August 12, 2016

Compass Plus, a provider of software for payments processors and financial institutions, and Prasac, the largest microfinance institution in Cambodia, have…

7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.

M&T Bank, Cardtronics announce major expansion of ATM branding agreement

August 10, 2016

M&T Bank has expanded its existing agreement with Cardtronics to include M&T Bank-branded ATMs at 120 Speedway locations in New Jersey and New York.

Webinar unveils annual trends report for ATM and self-service software

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the event, KAL and ATM Marketplace surfed highlights of the 2016 ATM and Self-service Software Trends Guide, including new trends — and trends that…