How Umpqua Bank answered the question, 'What business are we in?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

Bankers get straight talk — and surprising insights — from millennials

by Will Hernandez — Editor, NetWorld Media Group

A panel at the Bank Customer Experience Summit brought together college students from the University of Chicago to share their opinions on banks, payments and…

Fintech trust starts with the customer experience

Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.

NCR, ING simplify ATM network operation with data center solutions

September 20, 2016

NCR Corp. has announced that it is now running and managing the entire ATM network of ING-DiBa, Germany's largest direct bank.

'Tiptoeing' into branch transformation

New Mexico-based Pioneer Bank believes it has found the best way to reduce operating costs while enhancing customer service.

India's reserve bank refuses request for further delay in chip card issuance

September 16, 2016

The Reserve Bank of India has declined a request by the nation's banks for an extension of the EMV chip card migration deadline.

Sri Lankan FI aims for sustainable expansion with 1st solar-powered ATM

September 16, 2016

Sri Lanka's DFCC Bank PLC has announced the launch of its first solar-powered offsite ATM, located at an industrial estate near the capital city of Colombo.

Study: Nearly 6 in 10 US adults now bank by mobile at least once a month

September 15, 2016

More than half of Americans use a mobile device to manage their bank account at least once monthly, and more than one-third do so more than three times per…

Co-op teams with FIS to offer cardless cash access network-wide

September 15, 2016

FIS and Co-op Financial Services have partnered to offer FIS Cardless Cash, a mobile solution that allows ATM users to withdraw funds without a plastic card.

State Bank of India expands network of fully automated branches

September 15, 2016

Last week in the South Indian state of Tamil Nadu, the State Bank of India launched its 15th fully automated branch.

EMV & The Merchant Owned ATM: Protecting Your Business

Getting merchants to upgrade their ATMs to EMV has been frustrating for ATM delopyers. As ATM owners, merchants face the same level of risk exposure at their…

PNC Bank and the ABCs of enabling users of EMV-enabled ATMs — Part 2

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In the second part of our inside look at a successful EMV implementation, PNC Bank shares its formula for ensuring that the bank's 6 million customers will be…

Nation's largest Tennessee-based bank signs on with Allpoint

September 13, 2016

First Tennessee Bank, the largest bank headquartered in the state of Tennessee, has joined the surcharge-free Allpoint Network, according to a press release.

PNC Bank and the long drive to EMV-enabled ATMs — Part 1

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The bank's 9,000-ATM fleet will be entirely EMV-enabled this month. In a two-part series, we'll look first at the internal aspects of migration — hardware and…

FFIEC issues updated information security booklet

September 9, 2016

The Federal Financial Institutions Examination Council has issued a revised information security booklet, which is part of the "FFIEC Information Technology…

Korean bank looks to Smart ATMs for expanded functionality, extended hours

September 8, 2016

LG subsidiary LG CNS, a global IT service provider, has launched a "Smart ATM" pilot at Korea's BNK Busan Bank. The ATM applies LG Hitachi finger vein…

NY bank to expand deployment of Hyosung next-gen technology

September 6, 2016

Nautilus Hyosung America and Flushing Bank of New York have announced the expansion of their partnership as the bank continues to transform its branch model.

Pennsylvania CU transforms branches inside — and out — with Interactive Teller machines

September 6, 2016

Southwestern Pennsylvania-based Clearview Federal Credit Union has begun deploying Interactive Teller machines from NCR Corp. at its drive-up lanes, according…

Community bank bolsters digital services offering to support post-IPO growth strategy

September 6, 2016

Fiserv Inc. a provider of fintech solutions, has announced the renewal and expansion of its relationship with Randolph Savings Bank. The Stoughton…

Why the ATM belongs at the forefront of the digital revolution

Today's ATM is the foundation of the self-service digital revolution and an essential complement to mobile banking, says commentator Bill Knoll.