ATM managed services: The cure for a crowded plate?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It can take a whole lot of time, money and effort to run an advanced ATM network. And this can hinder a financial institution from doing more of what matters…

Chase Pay officially debuts with acceptance at Best Buy, Starbucks

November 22, 2016

Chase has officially launched its Chase Pay app, which the financial institution introduced in October 2015 at the Money20/20 conference in Las Vegas.

NCR rolls out new account service terminal for European markets

November 17, 2016

NCR Corp. has added new account service systems to its portfolio with the NCR SelfServ 19 Print and NCR SelfServ 19 Select. The terminals, which feature a…

Cybercriminals not just focused on 'big guys,' fraud expert warns

November 17, 2016

In recognition of International Fraud Awareness Week, happening Nov. 13-19, TMG Fraud Prevention Manager Ashley McAlpine is warning that distributed denial of…

Diebold Nixdorf: After the crowdstorm

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a webinar Tuesday, Diebold Nixdorf offered a detailed overview and critique of five winning concepts in its recent crowdstorming initiative.

US FIs make gains in customer approval

November 16, 2016

A new report by the American Customer Satisfaction Index indicates consumer approval of banks is growing. Bank customer satisfaction overall has climbed 5.…

Italian bank, Gemalto partner on painless process for PIN procurement

November 15, 2016

Turin, Italy-based Banca Intesa Sanpaolo and Gemalto have marked the latest state of their digital collaboration with the introduction of the world's first…

Citi joins the Pays

by Will Hernandez — Editor, NetWorld Media Group

The banking giant joins Apple Pay, Google Pay, Samsung Pay, Chase Pay and other 'pays' on the lengthening roster of digital wallets.

Abu Dhabi FI adopts NCR voice-guided ATM technology

November 14, 2016

Abu Dhabi Islamic Bank will add NCR voice-guided technology to 20 ATMs to enable visually impaired customers to conduct unassisted ATM transactions. The new…

Thai banks waive ATM fees for mourning travelers

November 14, 2016

The Thai Banker's Association has announced that its 15 member banks will waive ATM fees for citizens traveling from across Thailand to Bangkok to pay their…

Monitored or managed? The ATM operator's dilemma

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Advanced ATM functionality can be great for pleasing customers ... but frustrating for the FI whose plate is pretty full as it is.

Adding value with fintech: What's in it for the customer?

At the BCX Summit, Darren Easton of CFSI explained that technology is only as great as its ability to prove to customers that their FI cares about their…

ABA reaches out to US administration in transition with post-election statement

November 10, 2016

Between the ugliness of this fall's U.S. presidential election campaign and its almost universally unexpected result, the American financial services industry…

Tesco Bank confirms online account breach, theft of funds

November 8, 2016

Tesco Bank Chief Executive Benny Higgins has confirmed an online attack on the bank's systems last weekend that, "in some cases, resulted in money being…

5 big ideas in retail banking and how 2 companies came up with them

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On Nov. 15, ATM manufacturer Diebold Nixdorf will unveil winning concepts from its global crowdstorming initiative seeking the brightest new ideas in…

INETCO Analytics software for banking & customer engagement analytics

Win customers over one transaction at a time with on-demand banking and customer analytics software from INETCO.

Countertop kiosk flexes to meet FIs' cash-handling needs

November 7, 2016

Source Technologies, a provider of integrated solutions for managing financial transactions, is introducing its 8-Series counter top kiosk.

Minnesota FI, IAD partner on personal teller machine project

November 7, 2016

NuSource Financial and Heritage Bank, an institution with offices serving customers in Minnesota and Iowa, are partnering in a branch transformation project…

Report: Millennials are risk-averse regarding mobile payments

November 3, 2016

There is an "unexpected" level of risk aversion among millennials when it comes to mobile pay, with one in four having ceased making mobile payments due to…

Customers Bank, BankMobile aim to up their digital game with FIS

November 3, 2016

Customers Bank and its BankMobile division have teamed with fintech provider FIS for a full suite of banking and payments solutions to help the FI meet its…