Providing cash, replacing the branch: The glorious future of the humble 'hole-in-the-wall'

by Ron Delnevo — Chairman, Cash and Card World

John Shepherd-Barron was just looking for a way to get cash from his local bank branch at times when the premises were otherwise closed for business. The…

ATM fee flub comes back to bite India's biggest FI

May 11, 2017

A new and poorly communicated schedule of ATM fees unleashed a torrent of outrage this week against the State Bank of India. The bank, India's largest…

The traditional branch: Not everyone's 'piece of cake'

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Here's the message for banks: If you truly want to market new products and continue to effectively pursue cross-selling and upselling opportunities, put…

NCR wins 'Best Smart Bank Project' honors for Nedbank branch

May 11, 2017

NCR Corp. has been awarded the 'Best Smart Branch Project' in Africa at The Asian Banker Technology Innovation Awards ceremony. NCR shares the honor…

Small Arkansas bank goes big with interactive teller technology

May 9, 2017

Mountain View, Arkansas-based Stone Bank has become the first financial institution in the state to implement interactive teller technology in a branch staffed…

UK consumers find digital banking more convenient, less trustworthy than branch banking

May 9, 2017

A new study shows that 62 percent of U.K. adults would rather manage their banking online than in a physical branch. However, only 23 percent currently trust…

The Future of the Bank Branch

Over the past few years newspapers have been filled with articles announcing new bank branch closures, but earlier this month there was a new twist. Lloyds…

Rabobank takes step to stop ATM explosive attacks

May 4, 2017

Rabobank, the Netherlands' third largest bank, is taking steps to protect its ATMs, the people near them and the buildings that house them from explosive…

Dubai FI intros smart cash deposit machines for commercial clients

May 4, 2017

Standard Chartered Bank, a Dubai-based FI, has signed a partnership agreement with business support provider Transguard Group that will allow the bank to offer…

ATM, branch, mobile, online ... or all of the above?

May 2, 2017

Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 201…

Hamburger Sparkasse, Diebold Nixdorf extend services agreement

April 28, 2017

Hamburger Sparkasse, Germany's largest savings bank, with 140 branches and 5,000 employees, has extended its IT outsourcing partnership with Diebold Nixdorf…

Canadian FI rolls out Pepper the Humanoid Robot for customer service

April 28, 2017

Whether it's totally cool or a tad creepy is a matter of debate; either way, Pepper, the humanoid robot created by SoftBank Robotics America is now on staff at…

The Swedish Bankomat in the early history of the ATM

Though not widely remembered today, the Bankomat — installed within a week of the first De La Rue machine at Barclays Bank in June 1967 — played an important…

ACI rolls out real-time payments scheme for US banks

April 25, 2017

Banking and payments solutions provider ACI Worldwide is offering its UP Immediate Payments solution via a hosted cloud, providing financial institutions of…

VocaLink Pay By Bank adds another FI

April 25, 2017

Pay by Bank, a service powered by VocaLink and supported by U.K. banks and acquirers, has announced a partnership with Starling Bank that will launch the…

Call for entries: Bank Customer Experience tech awards

April 21, 2017

Networld Media Group now is accepting entries for awards to be presented during the Bank Customer Experience Summit, Sept. 18–20, at the Sofitel Chicago…

The new branch: Everyone's 'cup of tea'?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve…

Partnership to let Wells Fargo customers make mobile payments via PayPal

April 20, 2017

Wells Fargo & Co. has announced that its retail customers soon will be able to use PayPal to make purchases with their NFC-enabled Android device at…

FICO nixes NAC number-fixing claims on retail ATM compromise

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On March 29, FICO released stats showing that nonbank ATMs accounted for the majority of card compromises in 2016. NAC fired back with a memo accusing FICO of…

US ACH transaction volume sees 1.3B year-to-year growth

April 17, 2017

New statistics from NACHA-The Electronic Payments Association show that ACH transaction volume in 2015 grew to more than 24 billion electronic payments, an…