Back to School for Banking: Setting the Curriculum

Children and university students across the UK returned to school this month – kicking off another year of learning. For some, this will be a transformative…

3 ways for an FI to create brand awareness with event ATMs

Event ATM branding can be an affordable way for an FI to expose its brand to a large number of consumers at one time and one place — and, at the same time…

ATM off-us fees rise for 14th year; total fees drop slightly

October 12, 2018

The average surcharge assessed by a financial institution for an out-of-network ATM transaction has risen for the 14th consecutive year, from $2.97 to $3.02…

Additional FIs enable P2P payments with Turnkey Service for Zelle from Fiserv

October 12, 2018

Fiserv Inc., a provider of financial services technology solutions, has announced thata new round of financial institutions have signed on to to join the Zelle…

Portugal's Banco BPI turns to Diebold Nixdorf for advanced ATMs

October 11, 2018

Portugal-based Banco BPI, a member of the CaixaBank Group, has partnered with Diebold Nixdorf to roll out advanced ATMs at the bank's branches.

SBI halves ATM cash withdrawal amounts in attempt to spur digital transactions

October 11, 2018

In an effort to reduce fraud and encourage digital transactions, State Bank of India plans to reduce by half the amount of cash that account holders can…

Mobile deposit report ranks CX with apps of top US banks

October 11, 2018

Mitek has released its 2018 Mobile Deposit Benchmark Report, a rating of the mobile deposit experience for 20 U.S. retail financial institutions. Ratings are…

Banco BPI, Diebold Nixdorf partner to deliver advanced self-service experience

October 9, 2018

Banco BPI, a Portuguese retail bank in the CaixaBank Group, has partnered with Diebold Nixdorf to offer its customers cash recycling and advanced transactions…

Alogent unifies mobile, digital, voice in Project NXT banking solution

October 5, 2018

Alogent, a provider of digital banking solutions for financial institutions, has introduced Project NXT, a unified solution that brings mobile, online, voice…

5 questions to consider about financial instant issuance

According to research from Aite Group, more than half of all financial institutions will offer FII by 2021. Wondering what’s fueling the transition from a…

Two-thirds of financial service providers don't know why customers are loyal

October 4, 2018

The majority of financial service providers do not understand what is driving customer loyalty, putting customer relationships and profitability at risk…

Bolivian bank turns to Compass Plus for ATM driving, switching

October 4, 2018

Compass Plus, a provider of retail banking and electronic payments software to processors and financial institutions, has migrated the ATM network of its first…

How banks and their customers can benefit from artificial intelligence

by Will Hernandez — Editor, NetWorld Media Group

The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…

Commonwealth Bank customers put away wallets, pay by phone

September 28, 2018

New data from Australia's Commonwealth Bank shows that customers are increasingly reaching for their smartphones instead of their wallets at the checkout…

Fiserv to acquire ATM-related units of Elan Financial Services

September 27, 2018

Rumors of the sale of all or part of Elan Financial Services were resolved today with the announcement by Fiserv Inc. that it will acquire the debit card…

Dollar Bank goes live with Zelle P2P payments

September 27, 2018

The Zelle person-to-person payments service is now available at Dollar Bank via the bank's online and mobile channels, according to a press release.

Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

Wells Fargo to shrink workforce by up to 10 percent

September 25, 2018

Wells Fargo & Co. CEO Tim Sloan announced on Thursday in a companywide town hall meeting that the company will trim 5 percent to 10 percent of its total…

Saudi Arabian bank claims 'first' with contactless ATM access

September 21, 2018

Saudi Arabia's Alinma Bank has introduced contactless NFC withdrawals at selected Alinma ATMs, making it the first FI in the kingdom to offer contactless…

Virtual FI Radius Bank expands client access to fee-free ATMs with MoneyPass

September 21, 2018

Radius Bank, a full-service virtual financial institution with headquarters in Boston, has expanded client access to fee-free ATM withdrawals nationwide…