3 California CUs choose Dolphin Debit for ATM management

September 21, 2018

Three California credit unions have selected Dolphin Debit, a full-service ATM management company, to operate their ATM fleets, according to a company press…

5 takeaways from the 2018 Bank Customer Experience Summit

by Will Hernandez — Editor, NetWorld Media Group

An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer…

NatWest, G4S partner to test UK's 'first intelligent cash management solution'

September 20, 2018

NatWest and G4S are working toward a pilot test later this year of what the companies describe as the "U.K.'s first intelligent cash management solution."

People's United Bank taps Zenmonics for omnichannel digital account acquisition platform

September 20, 2018

Bridgeport, Connecticut-based People's United Bank has tapped Zenmonics, provider of an omnichannel banking platform to transform digital account acquisition…

Co-op Financial Services donates to CUAid, Florence clean-up effort

September 20, 2018

Co-op Financial Services is donating $10,000 to CUAid, a relief effort organized to help credit unions and their members in the Carolinas as they work to…

US banks pull together in hurricane's wake with ATM and loan fee relief, charitable donations

September 20, 2018

In the aftermath of Hurricane Florence, financial institutions  across the U.S. are pitching in with donations and other relief efforts to help storm victims…

Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13…

FDIC letter encourages ATM fee, cash limit waivers for hurricane victims

September 18, 2018

The FDIC has circulated a letter encouraging depository institutions to consider "all reasonable and prudent steps" to assist customers in communities affected…

3 US CUs choose Digital Insight solutions from NCR

September 14, 2018

NCR Corp. is helping three community financial institutions to expand their self-service capabilities with Digital Insights solutions.

Nowhere to hide: Why UK Banks urgently Need to Improve their Customer Service

As of August, banking providers in the UK are obliged to publish information on how likely people would be to recommend their bank, inclusive of its online…

CBW Bank sharpens focus on digital banking, fintech collaboration

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

ConnectOne Bank teams with FCTI to expand surcharge-free ATM footprint nationwide

September 13, 2018

ConnectOne Bank and FCTI Inc. have forged a long-term partnership to enable network participation and marketing at 7-Eleven locations ATMs throughout the…

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…

Seven Bank blames underperforming 7-Eleven ATM network for lost revenue

September 11, 2018

Japan-based Seven Bank will record 14.6 billion yen ($131 million) in write-downs related to its ATM network at 7-Eleven convenience stores in the United…

Airtel, Empays partnership to enable cardless cash at ATMs across India

September 7, 2018

Airtel Payments Bank and Empays Payment Systems have partnered to enable cardless cash withdrawals at ATMs across India. The service will be available to both…

RBS to shutter branch network in England, Wales

September 7, 2018

Following a review, RBS Group has announced that it will close 54 branches of the Royal Bank of Scotland in England and Wales in January. The closures will…

Bank of America touts uptake of digital offerings

September 7, 2018

Bank of America has announced that it now has more than 36 million clients using its online and mobile banking offerings. This includes more than 25 million…

GRGBanking Explored the Banking Digital Transformation in Pakistan with its Partners

The Pakistan Customer Seminar, organized by GRGBanking and its local partner HOBM, was successfully held in Karachi on September 5th, 2018.

'But this is how we've always done it!': 5 ways your FI can break down barriers to a digital mindset

You can no longer look at digital as a distinct channel serving a specific segment of your customer base. Every consumer is a digital consumer, and to be in…

NCR releases managed services bundle for community FIs to channel partners

September 4, 2018

NCR Corp. has released its managed services bundle for community financial institutions to NCR channel partners.