Majority of EU banks not meeting green standards

January 24, 2024

A majority (nine out of 10) of the European Union's biggest banks aren't doing enough to move away from fossil fuels, according to a study by the European…

Grow Financial Federal Credit Union selects NCR Atleos for ATM-as-a-service

January 24, 2024

Grow Financial Federal Credit Union, based in Tampa, Florida, selected NCR Atleos for its ATM-as-a-service to transform its self-service banking. With this…

What does Gen Z want from banks?

by Bradley Cooper — Editor, Connect Media

How should your bank appeal to Gen Z? Should the branch play a role? What about digital signage?

5 rules for success in self-service

by Daniel Brown — Editor, Networld Media Group

A panel of experts shared core trends and rules for success for self-service automation at the Self-Service Innovation Summit in Miami, Florida.

ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

How have neobanks changed banking?

by Mark Aldred — Head of Sales, Auriga

Customers have the choice of using traditional banks, neobanks or both, but their choice is dependent on their needs and how well the bank can respond.

Contactless ATMs improve customer experience

by Bradley Cooper — Editor, Connect Media

What are contactless ATMs, and how do they work?

2024 ATM trends: What can we expect?

by Bradley Cooper — Editor, Connect Media

Now that we have entered 2024, it's time to look ahead to see what trends we can expect to see this new year with a focus on three key areas: AI, video banking…

NCR Atleos to manage Security Bank of Kansas City's ATMs, ITMs

January 5, 2024

NCR Atleos Corp. will provide ATM and ITM-as-a-service for the Security Bank of Kansas City. It will provide maintenance and management for the devices…

Retail banking in 2024: What to expect

by Mark Aldred — Head of Sales, Auriga

2024 will be another major year of change and challenge for retail banks.

ATM, self-service tech wows at Self-Service Innovation Summit

The recent Self-Service Innovation Summit provided examples of payment systems, interactive touchscreens, voice interaction modules, AI-enabled identity…

2023's Top 10 ATM headlines: NCR separation, security, bitcoin ATMs lead the way

by Bradley Cooper — Editor, Connect Media

With 2024 fast approaching, it's time to take a look back at the top stories of 2023 for ATM Marketplace.

Citizens survey reveals mid-sized companies are embracing AI for financial operations

December 19, 2023

Mid-size companies and private equity firms are increasingly adopting AI to assess data, automate processes and streamline financial operations, according to a…

Unlimit partners with UnionPay for banking-as-a-service

December 13, 2023

Unlimit, a fintech company, partnered with UnionPay, a payment services network, to grow Unlimit's banking-as-a-service platform. In particular, Unlimit will…

Do ATMs need more features?

by Bradley Cooper — Editor, Connect Media

Are advanced features for ATMs useful...or unhelpful?

Majority of consumers want GenAI in banking with oversight

December 12, 2023

A majority (71%) of American customers are nervous about generative AI, but 58% of them would be comfortable with their banks using the technology under…

Self-service won't replace tellers, employees

by Tyler Wells — ISV & Strategic Accounts Partner Manager, Americas, MicroTouch

Self-service technology allowed operators to allocate employees to mission-critical tasks while ATMs and cash recyclers handled traditional transactions.

Diebold Nixdorf brings cash recycling to Middle East

December 8, 2023

BankDhofar is the first bank in the Middle East to deploy Diebold Nixdorf's RM4V cash recycling engine in its DN Series ATMs and cash dispensing machines…

TD Bank takes a closer look at banking preferences

by Bradley Cooper — Editor, Connect Media

What do customers actually want from banks? Do they still want branches? TD Bank's recent customer survey revealed some surprising statistics.

How can banks improve customer communication?

by Bradley Cooper — Editor, Connect Media

Are banks communicating effectively? How are they reaching underserved populations? Mack Turner, president and owner of Mack Turner Consulting and Insights…