News

Italy's UniCredit opts for CINEO systems, services from Wincor

June 28, 2013

UniCredit, the largest bank in Italy, will gradually procure ATMs and cash recycling systems from the new Wincor Nixdorf CINEO generation over the next three years in a replacement project addressing almost 50 percent of its installed base of self-service systems. Wincor Nixdorf will also provide services for the bank. All this is the outcome of a 36-month contract that the two companies signed, effective March 31.

The first self-service systems have already been ordered and installed; almost 2,000 new CINEO systems are expected to be delivered to UniCredit branches by 2015.

Wincor Nixdorf will be involved in the rollout and implementation of the systems and will also provide services to ensure system availability. These comprise second-line maintenance for rapid recovery in case of faults, regular maintenance of all self-service systems and preventive maintenance for systems with particularly high frequency of use.

Together with UniCredit, Wincor Nixdorf has set up a process to identify and monitor systems with an especially large volume of transactions and to take preventive action in order to lower as much as possible the failure rates.

Among other activities related to the direct channels, UBIS, the global service company of Unicredit, will continue to provide added-value monitoring of the systems to ensure quality and constant control of the platform.

The partnership between UniCredit and Wincor Nixdorf has been in place since 2005.

"In Wincor Nixdorf we have a partner that not only takes care of the technology side but also deeply focuses on the quality of the services," said Stefano Cenci, head of IT support at UniCredit Bank. "With the recently signed contract we aim to offer our customers more services while delivering high availability of our systems at all times."

"In the past we have supported UniCredit's growth in alignment with their Group Strategy with our high quality products and services," said Filippo Visconti, global account manager at Wincor Nixdorf. "We hope this further step will represent the foundation for an even closer partnership in the future."

Read more about installation and deployment.