News & Media From Bradley Cooper

Contactless ATMs improve customer experience

by Bradley Cooper — Editor, Connect Media

What are contactless ATMs, and how do they work?

2024 ATM trends: What can we expect?

by Bradley Cooper — Editor, Connect Media

Now that we have entered 2024, it's time to look ahead to see what trends we can expect to see this new year with a focus on three key areas: AI, video banking…

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2023's Top 10 ATM headlines: NCR separation, security, bitcoin ATMs lead the way

by Bradley Cooper — Editor, Connect Media

With 2024 fast approaching, it's time to take a look back at the top stories of 2023 for ATM Marketplace.

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Do ATMs need more features?

by Bradley Cooper — Editor, Connect Media

Are advanced features for ATMs useful...or unhelpful?

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TD Bank takes a closer look at banking preferences

by Bradley Cooper — Editor, Connect Media

What do customers actually want from banks? Do they still want branches? TD Bank's recent customer survey revealed some surprising statistics.

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How can banks improve customer communication?

by Bradley Cooper — Editor, Connect Media

Are banks communicating effectively? How are they reaching underserved populations? Mack Turner, president and owner of Mack Turner Consulting and Insights…

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ATM, Self-Service Software guide offers exclusive information on industry

by Bradley Cooper — Editor, Connect Media

The 2023 ATM and Self-service Software Trends Guide delivers in-depth research based on interviews and survey data from financial institutions worldwide on how…

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Banks embrace rewards, personalized tools for small businesses

by Bradley Cooper — Editor, Connect Media

How can banks help small businesses? By taking lessons from consumer products and offering them rewards, tools and personalized services.

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The future of banking: Overhauling customer experience strategies

by Bradley Cooper — Editor, Connect Media

What is the key to banking success in the current market? The answer is to overhaul customer experience strategies to meet consumers where they are.

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ATMs take cash deposit to the next level

by Bradley Cooper — Editor, Connect Media

NCR partnered with Clip Money to make cash deposits at ATMs easier for businesses. Here's how.

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What's new in branch design?

by Bradley Cooper — Editor, Connect Media

Digital banking is important, but branches also have a role to play. A panel at the Bank Customer Experience Summit in Charlotte, North Carolina took a look at…

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Are surcharge-free ATMs inevitable?

by Bradley Cooper — Editor, Connect Media

Customers hate fees at ATMs, and fees are continuing to rise. Are surcharge-free ATMs the way of the future?

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How should banks use AI?

by Bradley Cooper — Editor, Connect Media

How should banks use AI? Will it replace employees?

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Bringing hospitality back to banking

by Bradley Cooper — Editor, Connect Media

A panel at the Bank Customer Experience Summit discussed how banks can bring hospitality back for customers.

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Mastering the art of end-to-end CX strategy

by Bradley Cooper — Editor, Connect Media

How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…

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How can banks craft the customer journey?

by Bradley Cooper — Editor, Connect Media

Banks have made efforts to improve their customer journeys, but consumers often feel it isn't enough. How can banks fix this issue? A panel at the Bank…

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Is the metaverse worth it?

by Bradley Cooper — Editor, Connect Media

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

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How to act on banking customer data

by Bradley Cooper — Editor, Connect Media

The opening keynote at the Bank Customer Experience Summit in Charlotte from Sept. 12 to 13 covered AI, banking data and how it can all come together to…

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Bank Customer Experience Awards showcase financial innovation

by Bradley Cooper — Editor, Connect Media

Bank of America, Citizens Bank and America's Credit Union all earned awards at the annual BCX Awards.

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AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, Connect Media

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

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