Bank Customer Experience Awards nominations close June 2

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an…

2023 ATM Self-Service Software Trends Report to deliver key insights

by Bradley Cooper — Editor, Connect Media

The 2023 ATM & Self-Service Software Trends Report aims to give key insights into the industry by surveying financial institutions and other companies on how…

What's on the horizon for banking automation?

by Bradley Cooper — Editor, Connect Media

Banking automation is here to stay. However, banks also have to deal with questions of how automation can impact their brand image and the customer experience.

Bank Customer Experience Summit keynote to address how to gather actionable customer data

by Bradley Cooper — Editor, Connect Media

One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank…

Walgreens brings crypto-enabled ATMs to stores

by Bradley Cooper — Editor, Connect Media

Walgreens has deployed more than 1,300 ATMs that not only accept cash but also provide cryptocurrency purchasing/selling and mobile send/receive cash…

Is self-service killing cash?

by Bradley Cooper — Editor, Connect Media

Is self-service technology killing cash? Or is cash still relevant? Read more to find out.

How and why bitcoin ATMs help the underbanked

by Bradley Cooper — Editor, Connect Media

Do bitcoin ATMs helped the unbanked and underbanked? And what role do regulations and cash usage play?

Experts share tools, tips to prevent bank data breaches

by Bradley Cooper — Editor, Connect Media

Data breaches are a massive issue for banks. How can they prevent them? One solution is maintaining better identity security.

The ongoing battle to keep ATMs secure

by Bradley Cooper — Editor, Connect Media

ATMs are under constant threat by criminals. Are banks and ATM operators stepping up to tackle this threat?

2023 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

by Bradley Cooper — Editor, Connect Media

April 24, 2023

The survey for the 2023 ATM & Self-Service Software Trends report is now up. This is the 16th year for the report, which is sponsored by KAL ATM Software.

Apple dives into banking: How can banks respond?

by Bradley Cooper — Editor, Connect Media

Apple is offering a savings account with a 4.15% interest rate. How can banks respond?

ING removes rebates for international ATM fees

by Bradley Cooper — Editor, Connect Media

April 21, 2023

ING Group will no longer provide a rebate for international ATM fees for its Orange Everyday account holders starting Aug. 1.

Bank Customer Experience Summit to tackle innovative banking/customer trends

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit will analyze the cutting edge of customer and banking trends and will be held in tandem with the Interactive Customer…

Taking a closer look at video banking

by Bradley Cooper — Editor, Connect Media

Video banking is a now a multi-billion dollar industry. Where's it headed? ATM Marketplace takes a closer look.

Presented by Hyosung

Experts define challenges, growth factors in bitcoin ATM market

by Bradley Cooper — Editor, Connect Media

What's driving the bitcoin ATM market? There are several factors to consider including security and accessibility. However, there are also issues holding it…

Visa to provide prepaid cards for bitcoin rewards company Fold

by Bradley Cooper — Editor, Connect Media

April 4, 2023

Fold, a bitcoin rewards company, has partnered with Visa, which will serve as its exclusive global partner for prepaid debit and credit cards in North America…

Mobile wallets, ATMs find roles in remittance market

by Bradley Cooper — Editor, Connect Media

The remittance market is massive, valued at nearly $630 billion in 2022. Here's how mobile wallets and ATMs are playing a role in this space.

Member Access Processing to offer cash recycling

by Bradley Cooper — Editor, Connect Media

March 30, 2023

Member Access Processing, a card processing company for credit unions, has announced it will install cash recycling at its ATMs. With this feature, the ATM…

Expert shares insight into SVB collapse

by Bradley Cooper — Editor, Connect Media

There are many conflicting reports about why SVB fell apart and what it means for consumers in general. To gain insight into what actually happened, and how…

Where's the ATM industry headed?

by Bradley Cooper — Editor, Connect Media

Within the ATM industry, certain issues are omnipresent, such as security concerns, software upgrades and dealing with cashless trends. However, the more time…