How can banks maintain a good CX in light of layoffs?

by Bradley Cooper — Editor, Connect Media

Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year veteran of the financial services industry.

ATM features: 5 to include

by Bradley Cooper — Editor, Connect Media

Want your ATM to succeed? Consider adding these five essential features.

Where are bank branches headed?

by Bradley Cooper — Editor, Connect Media

Bank branches are decreasing in number across the U.S., but this trend doesn't tell the entire story.

Experience innovation at the Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit 2024's first early bird deadline is coming up on May 3rd.

How to pull off a successful branch renovation

by Bradley Cooper — Editor, Connect Media

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and…

2024 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

by Bradley Cooper — Editor, Connect Media

April 11, 2024

The survey for the 2024 ATM & Self-Service Software Trends report is now up. This is the 17th year for the report, which is sponsored by KAL ATM Software.

How banks can improve customer experience with surcharge free ATMs

by Bradley Cooper — Editor, Connect Media

Surcharge free ATMs allow banks to expand their services outside of branches.

Protecting ATMs from attacks

by Bradley Cooper — Editor, Connect Media

Wells Fargo shared tips on how to protect ATMs.

Non-bank ATMs have hidden opportunities amid challenges

by Bradley Cooper — Editor, Connect Media

IADs have taken big hits in recent years, but consumers still want their services. IADs need to take these key strategic steps for success.

What's the regulation roadmap look like for ATMs in 2024?

by Bradley Cooper — Editor, Connect Media

There are several laws and regulatory frameworks coming down the pipeline that will have a direct impact on the ATM industry in 2024.

Protecting an ATM's hardware, software by slowing down criminals

by Bradley Cooper — Editor, Connect Media

How can operators delay or frustrate ATM attacks long enough to be effective?

AI's next big step for banking is data processing: First Internet Bank CEO discusses

by Bradley Cooper — Editor, Connect Media

First Internet Bank CEO David Becker believes that banks should take a "forward looking approach" with AI, especially in the area of data processing.

Bringing the ATM to the cloud

by Bradley Cooper — Editor, Connect Media

With cloud-based tech, ATM operators can deliver the same customized experiences as smartphones.

Nominations open for Bank Customer Experience 2024 Awards

by Bradley Cooper — Editor, Connect Media

Nominations are officially open for the 2024 Bank Customer Experience Awards, which will be presented at the jointly held Bank Customer Experience Summit and…

ATM fees: Debunking misconceptions

by Bradley Cooper — Editor, Connect Media

ATM fees can be a major point of contention for consumers. No one likes to pay for a service that they are used to receiving for free by using their bank's…

What's the future hold for IADs?

by Bradley Cooper — Editor, Connect Media

Independent ATM operators have taken hits on multiple fronts the past years. With falling cash withdrawals, customer resistance to fees and acquisitions, there…

Is cash here to stay?

by Bradley Cooper — Editor, Connect Media

Will cash go away? That is the question that is top of mind for the ATM industry. Two debaters tackled this issue head on.

How AI delivers improved kiosk, ATM operations

by Bradley Cooper — Editor, Connect Media

With AI, kiosk and ATM operators can identify ahead of time potential device faults and either make the fixes remotely or schedule maintenance. It can also…

3 reasons to attend Bank Customer Experience Summit in 2024

by Bradley Cooper — Editor, Connect Media

Make it your late New Year's resolution to attend the jointly held Bank Customer Experience and Interactive Customer Experience Summit from Sept. 9 to 11 in…

What does Gen Z want from banks?

by Bradley Cooper — Editor, Connect Media

How should your bank appeal to Gen Z? Should the branch play a role? What about digital signage?