How to pull off a successful branch renovation

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and…

2024 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

April 11, 2024

The survey for the 2024 ATM & Self-Service Software Trends report is now up. This is the 17th year for the report, which is sponsored by KAL ATM Software.

How banks can improve customer experience with surcharge free ATMs

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Surcharge free ATMs allow banks to expand their services outside of branches.

Protecting ATMs from attacks

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Wells Fargo shared tips on how to protect ATMs.

Non-bank ATMs have hidden opportunities amid challenges

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

IADs have taken big hits in recent years, but consumers still want their services. IADs need to take these key strategic steps for success.

What's the regulation roadmap look like for ATMs in 2024?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

There are several laws and regulatory frameworks coming down the pipeline that will have a direct impact on the ATM industry in 2024.

Protecting an ATM's hardware, software by slowing down criminals

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How can operators delay or frustrate ATM attacks long enough to be effective?

AI's next big step for banking is data processing: First Internet Bank CEO discusses

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

First Internet Bank CEO David Becker believes that banks should take a "forward looking approach" with AI, especially in the area of data processing.

Bringing the ATM to the cloud

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

With cloud-based tech, ATM operators can deliver the same customized experiences as smartphones.

Nominations open for Bank Customer Experience 2024 Awards

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Nominations are officially open for the 2024 Bank Customer Experience Awards, which will be presented at the jointly held Bank Customer Experience Summit and…

ATM fees: Debunking misconceptions

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

ATM fees can be a major point of contention for consumers. No one likes to pay for a service that they are used to receiving for free by using their bank's…

What's the future hold for IADs?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Independent ATM operators have taken hits on multiple fronts the past years. With falling cash withdrawals, customer resistance to fees and acquisitions, there…

Is cash here to stay?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Will cash go away? That is the question that is top of mind for the ATM industry. Two debaters tackled this issue head on.

How AI delivers improved kiosk, ATM operations

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

With AI, kiosk and ATM operators can identify ahead of time potential device faults and either make the fixes remotely or schedule maintenance. It can also…

3 reasons to attend Bank Customer Experience Summit in 2024

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Make it your late New Year's resolution to attend the jointly held Bank Customer Experience and Interactive Customer Experience Summit from Sept. 9 to 11 in…

What does Gen Z want from banks?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How should your bank appeal to Gen Z? Should the branch play a role? What about digital signage?

Contactless ATMs improve customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

What are contactless ATMs, and how do they work?

2024 ATM trends: What can we expect?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Now that we have entered 2024, it's time to look ahead to see what trends we can expect to see this new year with a focus on three key areas: AI, video banking…

2023's Top 10 ATM headlines: NCR separation, security, bitcoin ATMs lead the way

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

With 2024 fast approaching, it's time to take a look back at the top stories of 2023 for ATM Marketplace.

Do ATMs need more features?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Are advanced features for ATMs useful...or unhelpful?