News & Media From Bradley Cooper

Bank Customer Experience panel examines metrics for banking success

by Bradley Cooper — Editor, Connect Media

Financial institutions often ask whether they can get a good return on investment from branches. However, one key issue is that banks may not be measuring what…

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ATM servicing: Handling issues while saving money

by Bradley Cooper — Editor, Connect Media

When an ATM is down, a bank or retailer will have to deal with an upset and likely angry customer. At the same time, repairing ATMs can be an expensive…

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Final call to nominate contestants for Bank Customer Experience Summit Awards

by Bradley Cooper — Editor, Connect Media

Do you know of an innovative solution or experience in the financial industry space that you think the world should know about? Then, you should submit a…

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Kansas, Missouri up penalty for ATM theft

by Bradley Cooper — Editor, Connect Media

New laws from Kansas and Missouri will up the penalty for ATM theft.

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Nominations open for Bank Customer Experience Awards

by Bradley Cooper — Editor, Connect Media

Do you know of an exciting and innovative solution for banks that you would like to share with the world? Then you need to submit a nomination for the Bank…

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Webinar examines cash automation, recycling

by Bradley Cooper — Editor, Connect Media

A webinar examined how banks can cut costs and increase efficiency by adopting cash automation and recycling technologies.

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What's it like to sell bitcoin at a Bitcoin ATM?

by Bradley Cooper — Editor, Connect Media

Recently, I did a series of stories that reviewed Bitcoin ATMs, specifically what the experience of buying bitcoin at these devices was like; however, I had…

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Remote notarization delivers branch transformation

by Bradley Cooper — Editor, Connect Media

It's no surprise that bank branches have had to make adjustments and add new services due to constantly changing circumstances. One such service is remote…

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ATM software standards aim to transform the industry

by Bradley Cooper — Editor, Connect Media

ATM software has reached a new era. It is now entering the realm of the cloud, as the CEN XFS Standard Committee is pressing forward with its new standard…

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Bank Customer Experience Summit keynote to examine future of branches

by Bradley Cooper — Editor, Connect Media

The opening keynote at the Bank Customer Experience Summit held in Chicago from Aug. 31st to Sept. 1st will cover the future of bank branches.

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What's driving the Bitcoin ATM explosion?

by Bradley Cooper — Editor, Connect Media

It's almost impossible not to notice just how ubiquitous Bitcoin ATMs have become this year. I've seen them in places ranging from gas stations to used game…

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Smart safes improve security, cash availability

by Bradley Cooper — Editor, Connect Media

Handling cash can be a major challenge for banks and businesses alike. For businesses, they have to count it, keep it safe and at times take a trip to a bank…

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2 reasons to attend the Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit will provide key insights into banking trends and networking opportunities for attendees.

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Bank of America tackles financial health head on

by Bradley Cooper — Editor, Connect Media

Financial health is a challenge for many people and banks have had to make adjustments in light of curtailing overdraft fees and offering other services. Bank…

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2 trends to watch in the ATM market

by Bradley Cooper — Editor, Connect Media

When it comes to the ATM industry, you need to keep your eye on these two trends: the growth of Bitcoin ATMs and innovative security solutions

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Tips to tackle ATM security

by Bradley Cooper — Editor, Connect Media

Last time we looked at some critical ATM security issues such as software vulnerabilities, jackpotting, physical key issues and more. But how does one address…

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Communication is key when servicing ATMs

by Bradley Cooper — Editor, Connect Media

When it comes to ATMs that are having service issues, you need to communicate clearly with your customers to maintain a good experience.

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Can ATMs go cashless?

by Bradley Cooper — Editor, Connect Media

ATM companies are beginning to feel the heat as cashless tech is continuing to advance. Can ATMs offset these losses by adopting cashless solutions?

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How to protect ATMs from attacks?

by Bradley Cooper — Editor, Connect Media

Can operators protect ATMs from attacks? The solution is to make the ATM a less attractive target.

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Looking at Bitcoin ATM connectivity lessons

by Bradley Cooper — Editor, Connect Media

Bitcoin ATMs are becoming more common across the globe, with 45,000 in North America alone. Wayne Vandekraak, CSO of OptConnect shared some guidance at how to…

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